Pool Concierge

Ultipro; Miami, Northern (FL, KY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Job summary

Grove Isle Racquet & Yacht Club in Miami, FL is seeking a Full-Time Pool Concierge to welcome members and guests, assist with pool access, and provide attentive, discreet service in a premium private-club environment.

The role emphasizes building relationships, knowledge of club amenities, and effective collaboration with the pool team to deliver seamless experiences; compensation is $22.00 per hour, with benefits described.

Qualifications

• Experience in hospitality or private clubs preferred.
• Exceptional interpersonal and customer-service skills.
• Polished, professional demeanor and English communication.
• Ability to manage guest check-in and pool access per policies.
• Strong organizational skills and attention to detail.
• Willingness to work weekends/holidays and flexible hours.

Responsibilities

• Greet members and guests and make a professional first impression.
• Manage pool access and member check-in per club policies.
• Address members by name and recognize preferences.
• Assist with seating, towels, umbrellas, and amenities requests.
• Maintain knowledge of club amenities, hours, events, and activities.
• Escalate safety or operational issues to management when needed.
• Coordinate with Pool Attendant and Pro Shop to ensure service.

Skills

Hospitality experience

Customer service

Interpersonal skills

Verbal communication

Relationship building

Preference recognition

Organizational skills

Discretion

Problem solving

Composure

Teamwork

English proficiency

Flexible schedule

Job description

Grove Isle Racquet Club
Miami, FL 33133, USA

Description

Grove Isle Racquet & Yacht Club, located in Miami, FL, is pleased to announce an excellent career opportunity for aFull-Time Pool Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon / Cliff Drysdale Management, you will contribute to a global leader in racquet sports, golf, hospitality, and community management.

We are seeking a polished, personable, and highly service-oriented individual who is passionate about hospitality and creating memorable experiences for members and guests

Position Overview

The Pool Concierge serves as a primary hospitality presence within the pool area and is responsible for welcoming members and guests, supporting access and check-in procedures, communicating club amenities and activities, anticipating member needs, and coordinating with the broader club team to deliver a seamless and personalized experience. This position is ideal for an individual who enjoys building relationships, takes pride in recognizing members and their preferences, and understands the level of discretion, professionalism, and attention to detail expected within a premium private-club environment.

Compensation: $22.00 per hour

Key Responsibilities:

Warmly welcome members and guests arriving at the pool and create a professional and inviting first impression

Manage member and guest check-in and pool access in accordance with established club policies and procedures

Recognize members and address them by name whenever possible

Assist members and guests with seating, towels, umbrellas, amenities, and other reasonable pool-related requests

Maintain knowledge of club amenities, hours of operation, events, programs, activities, and member services

Provide accurate information and proactively communicate relevant club offerings to members and guests

Anticipate member needs and provide attentive, personalized service whenever possible

Develop professional relationships with members and become familiar with preferences that help enhance their club experience

Maintain awareness of pool occupancy, member activity, and overall conditions throughout the day

Professionally communicate applicable club policies and pool guidelines to members and guests

Handle routine member questions and concerns professionally, discreetly, and courteously

Escalate significant member concerns, complaints, safety matters, or operational issues to management when appropriate

Coordinate closely with the Pool Attendant to ensure pool-deck presentation, cleanliness, amenities, and member needs are consistently addressed

Communicate and coordinate with the Pro Shop, management, and other club departments to support seamless member service

Assist in communicating upcoming club programming, events, racquet activities, and other member opportunities when appropriate

Maintain accurate knowledge of daily club activities that may affect the member experience

Identify and report facility, maintenance, operational, and potential safety concerns to management

Support club events and special programming in and around the pool area when required

P rotect the confidentiality, privacy, and personal information of members and guests

Maintain a polished professional appearance and consistently demonstrate high standards of hospitality

Follow applicable club procedures and company policies

Perform other duties as required

Maintain regular and reliable attendance

Qualifications, Knowledge, Skills & Abilities:

• Previous experience in hospitality, private clubs, luxury hotels, resorts, concierge services, front desk operations, guest relations, or customer service is preferred
• Exceptional interpersonal and customer-service skills
• Warm, polished, professional, and approachable demeanor
• Strong verbal communication and active-listening skills
• Ability to build professional relationships with members and guests
• Ability to recognize member preferences and anticipate service needs
• Strong organizational skills and attention to detail
• Ability to exercise discretion when handling member information and interactions
• Ability to resolve routine concerns calmly and professionally
• Ability to remain composed and service-focused during periods of high member activity
• Ability to collaborate effectively with other departments and team members
• Ability to communicate effectively in English as necessary to perform the essential functions of the position and interact with members, guests, and team members
• Availability to work flexible schedules based on club operations, which may include weekends and holidays

Physical & Work Environment Requirements:

The employee must be able to perform the essential functions of the position, with or without reasonable accommodation

• The position regularly requires:
  • Working in both outdoor and indoor club environments
  • Exposure to varying outdoor weather conditions, including heat, humidity, and direct sunlight
  • Standing and walking for extended periods
  • Moving throughout the pool deck and adjacent club areas to assist members and monitor operations
  • Occasional reaching, bending, carrying, or assisting with lightweight pool amenities and supplies as necessary

Benefits & Other Compensation:

This position includes eligibility for company benefits, subject to applicable plan terms, employment classification, eligibility requirements, and company policies.

• Benefits may include:
  • Healthcare Benefits – Medical, Dental, and Vision coverage
  • Retirement Benefits – 401(k) with employer match, subject to eligibility requirements
  • Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
  • Additional Benefits – Other benefits may be available based on employment classification and applicable company programs

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company's discretion.

This job description is not intended to be an exclusive or exhaustive list of all job functions.Associates may be asked to perform additional duties consistent with the needs of the operation.

About Cliff Drysdale Tennis:

Cliff Drysdale Tennis (CDT) offers the opportunity for advancing in the racquet sports management industry for those that excel. CDT manages 30+ racquet sports and fitness facilities throughout the United States and is always looking for experienced racquet sport teaching professionals to join our growing team. The CDT Professional provides exceptional instruction and customer service to create an outstanding racquet sports experience and advance the industry.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.