Pool & Waterfront Server

The Sagamore Resort; Bolton Landing (NY); On-site; USD 12,160 - 17,319; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Free associate parking

Free meals

20% resort discount

Hotel discounts

Job summary

The Sagamore Resort in Bolton Landing, NY is seeking team members to deliver exceptional food and beverage service at poolside and beach-front outlets. You will work at multiple dining locations as needed, with shifts in summer from 11am-5pm and 6pm-10pm.

Enthusiasm for guest experience and strong product knowledge are essential. Responsibilities include greeting guests, presenting menus, delivering orders, and maintaining accuracy and hospitality throughout the dining experience.

Qualifications

• Experience in food and beverage service or similar role.
• Ability to explain menus and daily specials to guests.
• Friendly, professional communication and teamwork.

Responsibilities

• Perform opening side work and maintain tables and menus.
• Greeting, seating guests and presenting menus.
• Deliver orders promptly and ensure guest satisfaction.
• Handle cash and apply discounts as needed.
• Maintain wine presentation knowledge and upsell responsibly.
• Operate POS system accurately and coordinate timely food delivery.
• Attend pre-meal meetings and trainings.
• Close service with side work and end-of-shift paperwork.

Skills

Customer service

POS proficiency

Wine knowledge

Menu knowledge

Tools

Point of Sale systems

Job description

Summary

We are seeking team members who can create an excellent food and beverage experience to patrons in our poolside and beach-front, through prompt, professional, and detail oriented service. This includes understanding our menus, and specials, and being able to explain and entertain diners with this information. Our resort has multiple dining outlets, and our servers may be asked to work at different locations within our property, based on staffing needs. This outlet generally operates 7 days a week in the Summer from 11am to 5pm and again 6pm to 10pm.

Benefits

• Health Insurance (Full Time)
• Dental Insurance (Full Time)
• Vision Insurance (Full Time)
• Life Insurance (Full Time)
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked
• 20% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Compensation

$10.70 an hour + gratuities

Essential Duties and Responsibilities

• Complete opening side work as assigned
• Ensure table cleanliness, menu cleanliness, etc.
• Attend pre-meal meeting on time, and in full uniform
• Ensure proper menu, product and resort knowledge
• Greeting and seating guest
• Delivery of Menu
• Proper cash handling skills
• Verbal presentation of menu to guest
• Inform guest of specials
• Knowledge of wine presentation
• Exhibits proper selling techniques
• POS (Point of Sale) skills
• Time and coordinate food delivery
• Validate guest satisfaction and anticipate guest needs through observation during the experience
• Clearing of food and beverage items, even when Busser is on duty (Pre-bus!)
• Ensure accuracy of guest check and apply any necessary discounts, etc.
• Re-set tables promptly and be prepared for your next guests
• Handle guest concerns and issues and bring to the attention of manager immediately
• Complete closing side work and end of shift paperwork
• Attend trainings and meetings as required
• Other duties as assigned

The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.