Care Management Discharge Planner Coordinator, Case Management, FT, 08A-4:30P

Baptist Health Boca Raton Regional Hospital; Boca Raton (FL); On-site; USD 27,000 - 34,000; Full time

Job summary

Baptist Health Boca Raton Regional Hospital is seeking a Care Management Coordinator to oversee post-discharge referrals and ensure seamless continuity of care. This role impacts patient throughput, safety, and satisfaction through coordination with care managers, patients, payers, and community providers.

Responsibilities include data entry and analysis of insurance coverage, arranging post-discharge services (home health, DME, skilled nursing, transfers), and conducting follow-up calls to

Qualifications

• High School Diploma required.
• Associate Degree preferred.
• 1 year prior healthcare setting experience required.
• Discharge planning, billing utilization review, financial counseling or registration training preferred.
• Develop and maintain good working relationships.
• Work in a high-volume environment while maintaining quality.
• Strong analytical and problem solving skills required.
• Excellent written and verbal English communication skills.
• Ability to manage workload and priorities with minimal supervision.
• Ability to handle moderately to highly complex problems in standard or emergent situations.
• Secretarial experience and strong customer service skills.
• Microsoft Word with typing speed 30 WPM required.

Responsibilities

• Coordinate and manage a wide range of complex, high-volume patient referrals post-discharge.
• Interact with care managers, patients, payers and community care providers.
• Data entry and analysis related to insurance coverage and resources.
• Coordinate post-discharge services including home health, DME, nursing homes, transfers.
• Conduct post-discharge follow-up calls to ensure services are rendered and resolve issues.
• Elicit patient/family feedback and report dissatisfactions for service recovery.

Skills

Strong analytical skills

Problem solving

English communication

High-volume environment

Customer service

Education

High School Diploma

Associate Degree

Tools

Microsoft Word

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Coordinates and manages a wide range of complex and high volume patient referrals to ensure continuity of post Discharge Care, as part of the Care Management Team. This position has a significant impact on patient throughput, length of stay, patient safety and patient satisfaction. Specific duties include, frequent interactions with care managers, patients, payers, and community care providers, data entry and analysis related to insurance coverage and availability of resources, coordination of post discharge services including home health care, durable medical equipment, nursing homes, hospital transfers, transportation and services for the indigent population. Conducts post Discharge Follow-up Calls to assure post discharge services are being rendered and problem solves accordingly by contacting service providers to affect patient safety. Elicits feedback from patient/family regarding the services they received and communicates any reported dissatisfactions immediately to effect service recovery. Estimated pay range for this position is $19.25 - $24.45 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• High School Diploma required.
• Associate Degree preferred.
• Prior experience in a healthcare setting.
• Prior additional education experience in discharge planning, billing utilization review, financial counseling or registration preferred.
• Ability to develop and maintain good working relationships.
• Ability to work in a high volume environment while maintaining high quality standards.
• Strong analytical and problem solving skills required.
• Excellent written legible and verbal English communication skills required.
• Ability to manage workload, set priorities, and operate with minimal direct supervision.
• Ability to handle moderately to highly complex problems or issues in standard and sometimes emergent situations.
• Secretarial experience, excellent communication skills and excellent customer service skills.
• Computer skills with Microsoft Word, minimum typing speed of 30 WPM required.

Minimum Required Experience

• High School Diploma required.
• Associate Degree preferred.
• 1 year prior experience in a healthcare setting required
• Prior additional education experience in discharge planning, billing utilization review, financial counseling or registration preferred.

EOE, including disability/vets