Pool Service Response Representative

Tampa General Hospital, Inc.; Brooksville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Tampa General Hospital in Florida is seeking a Pool Service Response Representative to join the Service Response Center. You will handle incoming and outgoing calls, directing inquiries and delivering compassionate customer service to patients, families, and staff.

In this role you will contribute to seamless hospital communications, assist during critical situations such as code events, and support Patient Access with ED patient presentation to ensure timely registration.

Qualifications

• High School Diploma or GED required.
• At least 6 months of call center or customer service experience.
• Strong communication skills expected.

Responsibilities

• Manage incoming and outgoing calls for the Service Response Center.
• Direct inquiries to appropriate hospital departments and staff.
• Support patient access with ED patient presentation for timely registration.

Skills

Call center experience

Customer service

Education

High School Diploma or GED

Job description

Job Description - Pool Service Response Representative (260003SH)

Job Description

Pool Service Response Representative - ( 260003SH )

Description

The Service Response Center Rep is the central communication hub, efficiently managing incoming and outgoing calls, directing inquiries, and providing excellent customer service to patients, families, and staff. The Service Response Center Rep is essential in ensuring seamless communication within the hospital, especially during critical situation such as Identifying and responding to “code" situations. Assist the Patient Access with the presentation of ED patients when needed to ensure timely and promptly registration.

Qualifications

• High School Diploma or GED
• At least 6 months of call center, or customer service experience.