Pool Server - Regent Santa Monica Beach

InterContinental Hotels Group; Santa Monica (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Pooled tip system

Job summary

Regent Santa Monica Beach, part of IHG Hotels & Resorts, seeks a Pool Server to uphold our luxury standards by serving beverages, taking orders, and explaining menu items. You will help stock supplies, support the bartender, and coordinate with the kitchen to ensure accurate food orders.

You will greet and seat guests, maintain pool area cleanliness, adjust chaise loungers and umbrellas, and deliver five-star service with teamwork and clear communication.

Qualifications

• At least 1 year of experience in food and beverage operations, ideally in luxury hotel or fine dining.
• Excellent verbal and written communication skills.
• Knowledge of appropriate table settings and service ware.
• Ability to work in a fast-paced, limited space environment.
• Flexible schedule including evenings, weekends and holidays.
• Must understand and follow Regent Santa Monica's service manuals.

Responsibilities

• Promote Regent’s service philosophy and style through staff attributes.
• Deliver attentive, polished hospitality to all guests.
• Speak knowledgeably about the menu and wine list.
• Set up and break down pool area, move umbrellas and chairs.
• Replenish beverages and towels and assist with hourly pool amenities.
• Deliver five-star service in a luxury resort setting.

Job description

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary:

As a Pool Server, you will uphold Regent's luxury standards by assisting with tasks such as serving beverages, taking orders, and explaining menu items. You'll help stock supplies, assist the bartender with ice and restocking, and work with the kitchen to ensure accurate food orders. Additionally, you'll greet and seat guests, maintain cleanliness and organization at the pool, and adjust chaise loungers and umbrellas as needed. Your role requires excellent hospitality skills, teamwork, clear communication, and a focus on quality service.

A little bit about your day:

Reporting to the Outlets Manager every day is different, but you’ll mostly:

• Promote Regent’s service philosophy and style through our people attributes.
• Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
• Ability to create an outstanding dining experience.
• Experience with name usage and remembering guest's preferences.
• Speak on the menu, specific food items, the wine list, or any other inquiries the guest may have.
• Offer friendly and prompt service to our guests.
• Set up and break down of pool area.
• Moving umbrellas and chairs for guests, where necessary.
• Replenishment of guest beverages and changing of soiled towels when needed.
• Assistance with preparation and distribution of hourly pool amenities.
• Deliver Forbe’s five-star service.

Requirements:

• Understand and perform job duties to the expectations of Regent Santa Monica and the restaurant Service, Food, Beverage and Wine manuals.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Must have at least 1 year experience in food and beverage operations – luxury hotel or fine dining experience a plus
• Requires good communication skills, both verbal and written.
• Knowledge of appropriate table settings and service ware.
• Must be able to exert well-paced ability in limited space
• Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously
• Flexible schedule, able to work evenings, weekends, and holidays
• This position necessitates participation in a pooled tip system, where you contribute to tipping out the support staff and other essential team members.

What you can expect from us:

The annualpay range for this role is$16.90 per hour plus tips. This range is only applicable for jobs to be performed atRegent Santa Monica Beach.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.