Pool Server

beemok; United States; On-site; USD 26,000 - 42,000; Full time

Job summary

The Pool Server position at BHC is part of the Food & Beverage team. You will warmly welcome guests, take orders, upsell where appropriate, and guide guests through menu knowledge and beverage options at the hotel pool area.

You will work with a team to ensure smooth service, maintain station cleanliness, and provide a high level of guest satisfaction in a fast-paced environment.

Qualifications

• Friendly, efficient, and courteous guest service.
• Access/input/retrieve information on the computer system and memorize menus.
• Handle stress and resolve guest problems with coworkers.
• Work under pressure; stay organized and positive; engage guests.
• Know hotel property and operating hours for guest areas.
• Communicate legibly and complete tasks timely.

Responsibilities

• Greet guests warmly and by name when possible.
• Seat guests using the rotation sheet when staff are busy.
• Familiarize with all menu items, ingredients and beverages.
• Take orders with upselling and suggestive selling.
• Set up, break down, and perform side work.
• Monitor tables and side stands; ensure courteous service.
• Anticipate guests' needs and respond promptly.

Skills

Friendly service

Clear communication

Teamwork

Menu knowledge

Computer literacy

Under pressure

Job description

The Pool Server is responsible for selling & serving food & beverages using their knowledge, hospitality, and service skills. Must be pleasant, conscientious, and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service.

DUTIES & RESPONSIBILITIES

• Provide a strong sense of welcome; greet all guests in a genuinely friendly, warm manner, using guests' names when possible.
• Seat guests using the rotation sheet when the Host Person and Manager, or Supervisor are busy.
• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
• Take guests' orders, using upselling and suggestive selling.
• Complete station set-up, breakdown, and side work.
• Constantly check tables and side stands during the shift.
• Ensure service to all guests follows established standards, is consistent, efficient, and courteous.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

REQUIRED SKILLS & EXPERIENCE

• Ability to provide friendly, efficient, and courteous service to guests.
• Ability to access, input, and retrieve information on the computer system. Ability to memorize menus.
• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
• Ability to work under pressure, be organized, self-motivated, and work well with others. Strong positive attitude and ability to initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and the surrounding areas.
• Ability to provide legible communication.
• Ability to complete work in a timely, accurate, and thorough manner.

PHYSICAL REQUIREMENTS

• Must be able to lift equipment, supplies, etc., of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.