Pool Attendant

Beemok Hospitality Holdings LLC; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

Beemok Hospitality Holdings LLC is seeking a Pool Attendant at Bar Marti to provide friendly and efficient service to all guests. Responsibilities include greeting guests, assisting server teams, and ensuring compliance with established standards.

The ideal candidate will possess strong communication skills and a positive attitude, ensuring a welcoming environment. Education at least at a high school level is required, along with an ability to lift equipment and communicate effectively.

Qualifications

• Ability to communicate in English with guests and colleagues.
• Strong customer service orientation.
• Capable of working under pressure and managing conflicts.

Responsibilities

• Greet and serve all guests courteously.
• Assist servers during meal periods.
• Maintain knowledge of hotel features and services.

Skills

Communication in English

Customer service

Organizational skills

Stress handling

Positive attitude

Knowledge of hotel services

Education

High school diploma or equivalent

Job description

The primary role of the Pool Attendant at Bar Marti is to ensure all guests are greeted and served in a friendly and courteous manner using appropriate procedures, in accordance with restaurant standards.

Duties/Responsibilities

• Assist servers during meal period.
• Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using guest names.
• Adhere to all Forbes Standards.
• Greet guests and escort them to tables or lounge chairs.
• Set up lounge chairs.
• Provide hourly amenity.
• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
• Stock needed supplies in side stands.
• Polish silverware and glassware.
• Pick up clean towels and return dirty towels.
• Buss and set tables.
• Refill pitchers during meal period.
• Refill guests' water glasses.
• Ensure service to all guests follows established standards, is consistent, efficient, and courteous.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at any time of day.
• Maintain knowledge of hotel features, services, outlets, hours of operation, etc.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Act as an ambassador of the hotel and the company at all times, in and out of the workplace.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with policies of Orient-Express Hotels, Charleston Place Hotel, and its Human Resources Department.
• Maintain confidentiality and security of all guest and general hotel information.
• Assist in other areas as needed.

Required Skills/Abilities

• Communicate in English with hotel guests, suppliers, and colleagues.
• Provide friendly, efficient, and courteous service to guests.
• Access, input, and retrieve information on the computer system.
• Memorize menus.
• Handle stress inherent in interacting with co-employees and resolving guests' problems.
• Work under pressure, be organized, self‑motivated, and work well with others.
• Display a strong positive attitude and initiate light conversation with guests.
• Know the hotel property and operating hours of each guest service area.
• Have basic knowledge of Charleston and surrounding areas.
• Provide legible communication.
• Complete work in a timely, accurate, and thorough manner.
• Relate well with senior management, colleagues, and individuals inside and outside the hotel.
• Additional foreign language skills are a plus.

Education and Experience

• High school diploma or equivalent.

Physical Requirements

• Lift equipment, supplies, etc., of at least 30 pounds.
• Resolve problems, handle conflict, and make effective decisions under pressure.
• Stand on feet for extended periods, especially during peak hotel hours or events.
• Have good vision for reading reports, analyzing data, and overseeing activities.
• Have good hearing for effective communication with colleagues, guests, and stakeholders.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E‑Verify.