Pool Maintenance/Service manager

W3Global; New Hill (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Ownership opportunity

Job summary

W3Global is seeking an experienced Service Manager for the Raleigh-Durham / RTP area to lead our pool maintenance and repair division. The role offers a potential ownership opportunity and a chance to shape growth with a seasoned team.

Ideal candidates will have hands-on pool maintenance/repair expertise, strong leadership, and the ability to manage a service operation while delivering outstanding customer service.

Qualifications

• Proven experience in swimming pool maintenance and repair.
• Strong knowledge of pumps, filters, heaters, automation, salt systems, chlorinators, and other pool equipment.
• Strong understanding of pool water chemistry and preventative maintenance.
• Ability to troubleshoot and diagnose equipment and plumbing problems.
• Experience leading, managing, or supervising service technicians.

Responsibilities

• Managing the daily operations of the service department.
• Supervising, training, and supporting service technicians.
• Scheduling and dispatching maintenance and repair calls.
• Diagnosing pool equipment and plumbing problems.
• Overseeing preventative maintenance and repair work.
• Maintaining high standards for pool care and water chemistry.
• Communicating directly with homeowners and customers.
• Preparing and reviewing repair estimates.
• Monitoring job quality and customer satisfaction.
• Managing parts, equipment, and service inventory.
• Helping recruit and train additional technicians.
• Improving service department efficiency and profitability.
• Identifying opportunities to grow the maintenance and repair division.
• Making sure customers receive the level of service expected from a company with 27 years of experience.

Skills

Pool maintenance

Pool repair

Team leadership

Customer service

Diagnostics & troubleshooting

Job description

Location: | Raleigh-Durham / RTP, North Carolina
27 YEARS IN BUSINESS - WE'RE LOOKING FOR THE RIGHT PERSON TO HELP LEAD OUR FUTURE

Full Job Description

SERVICE MANAGER / POTENTIAL SHAREHOLDER

Pool Maintenance & Repair Division

Location: | Raleigh-Durham / RTP, North Carolina

27 YEARS IN BUSINESS - WE'RE LOOKING FOR THE RIGHT PERSON TO HELP LEAD OUR FUTURE

We are an established swimming pool company serving the Raleigh-Durham/RTP area for more than 27 years.

We are looking for an experienced Pool Service Manager to take a leadership role in our maintenance and repair division.

This is not simply a job managing a route of pools. We are looking for someone who understands the pool industry, knows how to diagnose and repair equipment, can lead a team, work with customers, and help us continue to grow our service division.

POTENTIAL OWNERSHIP OPPORTUNITY

For the right person, there is a potential opportunity to become a shareholder/owner in the company.

We are looking for someone who wants more than a paycheck and a job title. We want someone who has the experience, leadership ability, work ethic, and entrepreneurial mindset to help build and grow our maintenance and repair division.

The right individual could have the opportunity to become a long-term partner and shareholder in the company.

Ownership would be based on the individual's experience, performance, leadership, commitment, and ability to help grow the business. The specific structure and terms would be discussed with the right candidate.

If you've ever wanted to take your pool-service career to the next level and potentially have an ownership stake in an established company, this could be a very unique opportunity.

What We're Looking For

The ideal candidate will have substantial hands‑on experience in residential swimming pool maintenance and repair and the ability to manage and grow a service operation.

Required

• Proven experience in swimming pool maintenance and repair
• Strong knowledge of pumps, filters, heaters, automation, salt systems, chlorinators, and other pool equipment
• Strong understanding of pool water chemistry and preventative maintenance
• Ability to troubleshoot and diagnose equipment and plumbing problems
• Experience leading, managing, or supervising service technicians
• Excellent customer-service and communication skills
• Strong organizational and time-management skills
• Ability to schedule and prioritize service calls efficiently
• Ability to prepare and review repair estimates
• Valid driver's license and good driving record
• Professional appearance and attitude
• Dependable, honest, and willing to take ownership of responsibilities

YOUR ROLE

As Service Manager, you will be responsible for helping lead the day-to-day operation and continued growth of our pool maintenance and repair division.

Responsibilities Will Include

• Managing the daily operations of the service department
• Supervising, training, and supporting service technicians
• Scheduling and dispatching maintenance and repair calls
• Diagnosing pool equipment and plumbing problems
• Overseeing preventative maintenance and repair work
• Maintaining high standards for pool care and water chemistry
• Communicating directly with homeowners and customers
• Preparing and reviewing repair estimates
• Monitoring job quality and customer satisfaction
• Managing parts, equipment, and service inventory
• Helping recruit and train additional technicians
• Improving service department efficiency and profitability
• Identifying opportunities to grow the maintenance and repair division
• Making sure customers receive the level of service expected from a company with 27 years of experience

THE PERSON WE'RE LOOKING FOR

We're looking for someone who takes pride in their work and takes ownership of the results.

You should be able to walk onto a pool equipment pad, understand what you're looking at, diagnose a problem, explain the issue to the homeowner, determine the appropriate repair, and make sure the job is completed correctly.

You should also be comfortable leading people, dealing with customers, solving problems, and making decisions.