Pool Guest Services & Safety Specialist

M Resort Spa Casino; Henderson (NV); On-site; USD 16,531 - 22,041; Full time

Job summary

M Resort Spa Casino in Henderson, NV is seeking a Pool Attendant to deliver exceptional guest service in the pool area. You will manage rentals, inventory, and safety protocols while supporting colleagues and guests throughout shifts.

The role requires flexibility to work evenings, weekends, and holidays, with physical stamina for outdoor conditions. A positive, courteous demeanor and strong communication are essential to succeed in this team-oriented environment.

Qualifications

• Must be at least 16 years of age.
• One year of experience in customer service or a pool setting is preferred.
• Flexible to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically.
• Excellent organizational skills with attention to detail under time constraints.
• Physical stamina to stand, lift, and work in varied weather conditions.

Responsibilities

• Enthusiastically supports and promotes superior customer service in line with standards.
• Manages all pool rentals including rafts, tubes, and lockers.
• Maintains inventory of lost and found items.
• Ensures overall safety of guests in the pool area.
• Provides daily rotations and break schedules as necessary.
• Acts as the communications center for guest calls and pool staff.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attention to detail

Teamwork

Public relations

Tools

Basic computer

Job description

M Resort Spa Casino in Henderson, NV is seeking a Pool Attendant to deliver exceptional guest service in the pool area. You will manage rentals, inventory, and safety protocols while supporting colleagues and guests throughout shifts.

The role requires flexibility to work evenings, weekends, and holidays, with physical stamina for outdoor conditions. A positive, courteous demeanor and strong communication are essential to succeed in this team-oriented environment.