POOL BARTENDER

Mount Airy Casino Resort; Mount Pocono (PA); On-site; USD 28,000 - 38,000; Full time

Job summary

Mount Airy Casino Resort in Mount Pocono, PA seeks a Bartender/Front for the casino bar operations, delivering friendly, attentive service while preparing and pouring drinks for guests and beverage servers.

Responsibilities include portion control, cash handling, helping guests with orders, maintaining a clean bar, restocking, and complying with Internal Control Standards and casino policies.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Two years beverage experience required.
• Previous customer service experience preferred.
• Knowledge of operating a cash register.
• Ability to operate bar equipment (juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, etc.).

Responsibilities

• Prepare drinks with proper portions and ingredients.
• Mix drinks and collect payment from guests.
• Count bank at the beginning and end of shift; distinguish room charges and comp tickets; complete paperwork.
• Take beverage orders from bar customers; communicate clearly in English.
• Maintain bar cleanliness; restock supplies during slow periods; lift and bend as needed.
• Lift bar top entry points and access behind bar; work in a narrow space behind bar.
• Address guests with a pleasant demeanor at all times.
• Learn casino layout to provide proper directions.
• Clock in/out and track hours.

Skills

Customer service

Communication

Cash handling

Mathematical skills

English proficiency

Education

High school diploma or equivalent

Tools

Cash register

Juice guns

Soda guns

Mixers

Ice machines

Job description

Job Details

Job Location: Main Location - Mount Pocono, PA 18344Position Type: Full-Time/Part-TimeJob Shift: Any

Position Overview

The Bartender/Front will provide friendly, excellent service to every customer who approaches the bar while preparing and pouring drinks for customers and beverage servers. The bartender will prepare drinks with proper portions and ingredients. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential Job Functions

• Prepare drinks with proper portions and ingredients.
• Mix drinks and collect payment from guests.
• Count bank at the beginning of shift to verify necessary amounts. Count bank at the end of shift, separating room charges and comp tickets, completing paperwork. Requires mathematical skills and writing ability.
• Ability to take beverage orders from customers of the bar requires ability to communicate clearly in English.
• Clean bar area including wiping down bar and picking up trash. Restock supplies during slow periods, including lifting, bending, and reaching.
• Lift bar top to enter/leave bar work area (approximately 15lbs) or bending under to access area behind bar.
• Must be able to work within a narrow space – approx. 4.5 ft. wide behind bar.
• Address guests with a pleasant nature at all times
• Acquire knowledge of the casino layout and the ability to give proper directions.
• Punch time clock at beginning and end of shift, and sign in and out

Other Responsibilities

• Operating dishwasher to clean glasses and storing when clean.
• Prepare garnishes at end of shift as well as when needed; may include cutting/ slicing fruit and similar duties.
• Carrying glass racks which are approximately 10–15 lbs. each.
• Keeping bar stocked; beer, liquors, wines, etc., includes lifting, bending and reaching.

Qualifications

Essential Requirements: To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or its equivalency required.
• Two years previous beverage experience required.
• Previous customer service experience preferred.
• Knowledge of operating a cash register.
• Ability to operate the following equipment: juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines and other necessary equipment.

Language Skills and Reasoning Ability

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public. Employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Ability to lift up to 75 pounds, bend, pull, carry beverage stock to and from refrigerators and cabinets.

Other Skills/Abilities

• Must be able to be approved for and maintain a valid non-gaming license.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

ADA Requirements

• Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
• Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
• Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.

The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.