Pool Attendant

Castle Management, LLC; Clermont (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Deck or Pool Attendant to ensure the safety and cleanliness of pool areas. In this role, you will be responsible for enforcing pool safety rules while providing exemplary customer service. Your responsibilities will include maintaining the pool area, assisting with guest inquiries, and ensuring compliance with safety protocols. This position offers an opportunity to work in a vibrant outdoor environment, engaging with property owners and guests. If you have a passion for customer service and enjoy working in a dynamic setting, this role is perfect for you.

Qualifications

• 1-2 years of related work experience in customer service.
• Strong knowledge of safety procedures and emergency response.

Responsibilities

• Maintain cleanliness of the pool area and assist with guest concerns.
• Ensure safety precautions are followed while performing duties.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Emergency Response

Education

High School Diploma or Equivalency

Certified Pool Operator Certification

CPR and/or Lifeguard Certification

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Overview

Responsible for enforcing pool safety rules in all pool areas. Primary responsibility is the maintenance and cleanliness of pool and deck areas. Able to understand and react to emergency response procedures; monitors safety and security of all pool users and responsible for reporting and documenting any safety or accident concerns.

The Deck or Pool Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

Responsibilities

• Maintains cleanliness of pool area by clean-up of poolside trash and alignment of chairs/lounges.
• Maintain neat and clean pool area and water at all times and perform everyday cleaning of pool area.
• Assists in resolving complaints/issues related to the pool/jacuzzi areas.
• Helps maintain a pleasant environment for the enjoyment of the property owners and their guests.
• Ensures all safety precautions and procedures are followed while performing duties.
• May be assigned other duties by the on-site Community Association Manager.

Qualifications

Education/Training/Certifications/Licenses:

High school diploma or equivalency preferred. May require Certified Pool Operator certification.

May require CPR and/or Lifeguard certification.

Experience/Knowledge/Skills:

One (1) to Two (2) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal and communications skills.

Computer literacy:

Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook. Experience in maintaining a website is desired

Language requirements:

Bilingual preferred but not required.

Travel and availability requirements:

May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for site staff when needed.

Ability to work extended hours and weekends. Ability to respond to emergencies in a prompt and responsible manner.

Physical Requirements:

Ability to lift up to 40 lbs.; work in an upright standing or sitting position for long periods of time, may fluctuate. May handle, grasp and lift objects and packages. Swim and reach with hands and arms, communicate, receive and exchange ideas and information.

Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Safety Equipment (may/may not include):

• Protective Gloves and Glasses when using hazardous materials when cleaning the pool (Must be CPO Certified).
• Anti-Slip Shoes
• Sun Protection

Working Conditions:

The majority of work will be completed outdoors in a non-temperature controlled environment with moderate noise levels.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.