Pool Ambassador

Pyramid Global Hospitality; Honolulu (HI); On-site; USD 30,000 - 42,000; Part time

Job summary

Pyramid Global Hospitality operates Wayfinder Waikiki in Hawaii and invites you to join as a part-time Pool Ambassador. You will engage guests, help with seating and towel access, and maintain a welcoming pool environment.

The role requires a great personality, attention to detail, and a commitment to guest satisfaction. Flexibility including weekends and holidays is required; compensation starts at $26.00 per hour and opportunities for growth exist.

Qualifications

• High school diploma or equivalent.
• High level of communication and customer service skills.
• Experienced in working in a team environment.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

• Engage with guests to ensure they are enjoying their experience
• Work alongside your team to enhance the overall guest experience
• Maintain an active presence in the pool area, ensuring cleanliness and guest satisfaction
• Work closely with Housekeeping to ensure towels are clean and readily available
• Welcome arriving guests to the pool area, verify guest access, and assist with seating/setup
• Clean all areas according to department standards and procedures
• Set-up and break down the pool area to ensure smooth daily operations
• Remove soiled linen and trash from service areas and dispose of them properly
• Respond to guests and team members in friendly and helpful manner
• Perform other duties as assigned by management

Skills

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to Wayfinder Waikiki. Nestled in the heart of Waikiki, Wayfinder Waikiki offers more than just a job; it's an opportunity to immerse yourself in this vibrant community. At Wayfinder Waikiki, we provide unparalleled opportunities for career growth and development. Our team is dedicated to your success, both personally and professionally. You'll become part of a tight-knit community that supports you every step of the way. If you're ready for a fulfilling career in one of the most breathtaking places on Earth, your journey begins at Wayfinder Waikiki.

What You Will Have An Opportunity To Do

The cleanliness and overall enjoyment of a hotel pool are key reasons guests return and recommend our property to others. A guest’s experience at the pool is often one of the most memorable parts of their stay.

We are looking for an individual with a great personality, strong attention to detail, and the ability to lead engaging fitness or movement-based classes to join our team as a part-time Pool Ambassador. The ideal candidate will create a memorable guest experience through attentiveness and a commitment to maintaining a clean, welcoming, and well-organized pool environment.

Essential Functions

• Engage with guests to ensure they are enjoying their experience
• Work alongside your team to enhance the overall guest experience
• Maintain an active presence in the pool area, ensuring cleanliness and guest satisfaction
• Work closely with Housekeeping to ensure towels are clean and readily available
• Welcome arriving guests to the pool area, verify guest access, and assist with seating/setup
• Clean all areas according to department standards and procedures
• Set-up and break down the pool area to ensure smooth daily operations
• Remove soiled linen and trash from service areas and dispose of them properly
• Respond to guests and team members in friendly and helpful manner
• Perform other duties as assigned by management

What are we looking for?

Qualifications

• High school diploma or equivalent
• High level of communication and customer service skills
• Experienced in working in a team environment
• Ability to work a flexible schedule, including weekends, evenings, and holidays

Compensation

$26.00

$26.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.