Recreation Activities

Pyramid Global Hospitality; Puerto Rico; On-site; USD 36,000 - 54,000; Full time

Job summary

Pyramid Global Hospitality seeks a Recreation Activities Specialist for Hyatt Regency Grand Reserve Puerto Rico. You will lead water‑sport lessons, demonstrate safe techniques, and tailor instruction to guests’ skill levels to create memorable experiences on our oceanfront resort.

Ideal candidates have a high school diploma, a valid Navigation License, guest service experience, and the ability to stand for long periods while lifting up to 25 lbs.

Qualifications

• High school diploma or equivalent required.
• Navigation License required.
• Guest service experience preferred.
• Able to stand for long periods and lift up to 25 lbs.
• Flexible to work nights, weekends and holidays.

Responsibilities

• Instruct water sports lessons (kayaking, paddleboarding, etc.) and demonstrate proper techniques.
• Enforce safety procedures and monitor conditions during activities.
• Adapt instruction to the skill level of individuals or groups.
• Inspect and maintain water sports equipment; report issues.
• Provide friendly, professional guest service and assist participants as needed.
• Develop lesson plans aligned with participants' goals and skill levels.
• Maintain records of participant progress and attendance; report incidents.

Skills

Guest service experience

Effective communication

Stamina and physical fitness

Team collaboration

Education

High school diploma or equivalent

Tools

Navigation License

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

About Our Property

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award‑winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon‑style pool to a nearby 27‑hole Tom Kite‑designed golf course and a full‑service rainforest spa, this property offers a unique and inspiring setting to grow your career.

Recreation Activities

We are looking for individuals with tremendous personalities and great attention to detail to join our team as a Recreation Activities specialist. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in ensuring the pool experience is next to none.

Your Role

Instruction and Demonstration

• Conduct lessons in water sports, including kayaking, paddleboarding, and others.
• Demonstrate proper techniques and safety procedures to participants.
• Adapt instruction to the skill level of individuals or groups.

Safety Management

• Implement and enforce safety protocols to minimize risks during water sports activities.
• Monitor weather and water conditions to ensure participant safety.
• Provide basic first aid when necessary.

Equipment Maintenance

• Inspect and maintain water sports equipment to ensure it is in good working order.
• Report any damaged or malfunctioning equipment and facilitate repairs or replacements.

Customer Service

• Interact with participants in a friendly and professional manner.
• Address participant inquiries and concerns and provide assistance as needed.
• Foster a positive and inclusive environment for all participants.

Lesson Planning

• Develop lesson plans that align with participants' skill levels and goals.
• Create a variety of engaging activities to keep lessons interesting and challenging.

Record Keeping

• Maintain accurate records of participant progress and attendance.
• Report any incidents, accidents, or hazardous situations and follow appropriate reporting procedures.

Team Collaboration

• Work effectively as part of a team.
• Attend regular staff meetings and training sessions.
• Assist with any other tasks required within the department.

Qualifications

• High school diploma; or equivalent.
• Navigation License.
• Experience in a guest service role.
• Ability to work on feet for an extended period.
• Ability to communicate effectively.
• Someone who can lift, carry and position loads of at least 25 lbs.
• Availability to work varied shifts to include nights, weekends and holidays.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.