Housekeeping Manager

BENCHMARK; Hawaii; On-site; USD 60,000 - 68,000; Full time

Job summary

Pyramid Global Hospitality is seeking an Executive Housekeeper for Wayfinder Waikiki. This role oversees daily housekeeping operations, supervising staff and ensuring guest rooms and public areas meet high cleanliness standards.

You will enforce brand standards, train staff, manage inventory, and collaborate with other departments to enhance the guest experience in a dynamic Waikiki property.

Qualifications

• High school diploma or equivalent.
• 2-4 years of housekeeping experience.
• Supervisory experience preferred.
• Knowledge of housekeeping procedures, cleaning techniques and standards.
• Strong leadership, communication and problem-solving skills.
• Flexibility to work weekends and holidays.

Responsibilities

• Assist in overseeing daily housekeeping operations, including laundry and public areas.
• Ensure cleanliness and presentation standards across guest rooms and spaces.
• Conduct inspections to maintain quality control.
• Enforce hotel brand standards, health regulations and safety protocols.
• Train and supervise housekeeping staff and promote teamwork.
• Monitor performance and provide coaching and feedback.
• Manage inventory of cleaning supplies, linens, and amenities.
• Ensure proper lost-and-found procedures.
• Collaborate with front office and maintenance to enhance guest experience.

Skills

Leadership

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Welcome to Wayfinder Waikiki. Nestled in the heart of Waikiki, Wayfinder Waikiki offers more than just a job; it's an opportunity to immerse yourself in this vibrant community.

What you will have an opportunity to do:

This role supports the Executive Housekeeper in overseeing daily housekeeping operations, ensuring cleanliness, organization and efficiency in all guest rooms, public areas and back of the house spaces. It also involves supervising housekeeping staff, maintaining quality control, managing inventory and ensuring guest satisfaction while adhering to hotel policies.

ESSENTIAL FUNCTIONS:

• Assist in overseeing the daily operations of housekeeping, laundry and public area cleaning.
• Ensure all areas meet the hotel’s cleanliness and presentation standards.
• Conduct inspections of guest rooms and public areas to maintain quality control.
• Implement and enforce hotel brand standards, health regulations and safety protocols.
• Assist with the training and supervision of the housekeeping staff.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Assist in managing the inventory of cleaning supplies, linens and guest amenities.
• Ensure lost and found procedures are followed.
• Work closely with other departments, including front office and maintenance, to enhance the guest experience.

What are we looking for? Qualifications:

• High school diploma or equivalent
• 2-4 years of housekeeping experience.
• Supervisory experience is preferred.
• Knowledge of housekeeping procedures, cleaning techniques and industry standards.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Compensation: $60,000 - $68,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.