Policy Services Representative

Gannon Associates Insurance; Athens (Bradford County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

The Juris Agency is seeking a Policy Services Representative to provide essential processing and administrative support to Account Managers, Producers, and customers. You will handle policy transactions, verify information, maintain electronic files, assist with claims follow-up, and respond to routine service requests to ensure accurate and timely service.

You will work with a collaborative team to deliver a positive customer experience, while maintaining confidentiality and accuracy in agency

Qualifications

• High school diploma or equivalent required.
• Customer service or administrative experience preferred.
• Insurance experience not required; training provided.
• Strong communication and interpersonal skills.
• Organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computers, data entry, and standard software.

Responsibilities

• Serve as first point of contact for customers and visitors, answering calls and directing inquiries.
• Assist walk-in customers with routine service needs and payments, coordinating with Account Manager as needed.
• Process policy transactions and changes, renewals, cancellations, reinstatements, and other service requests.
• Review documents for accuracy and follow up on corrections.
• Provide processing support for claims and related documents.
• Maintain accurate documentation in agency systems and workflows.
• Collaborate with customers, Account Managers, Producers, and carriers to resolve needs.
• Support training and participate in additional service and admin tasks.

Skills

Customer service

Communication

Interpersonal skills

Administrative skills

Data entry

Attention to detail

Time management

Team collaboration

Education

High school diploma

Tools

Microsoft Office

Agency management software

Job description

Job Description

The Policy Services Representative provides essential processing and administrative support to Account Managers, Producers, and customers. This position helps keep insurance policy service work moving by processing transactions, verifying information for accuracy, maintaining electronic files, assisting with claims follow-up, and responding to routine customer service needs. Through accuracy, timely follow-through, and strong communication, the Policy Services Representative helps the agency meet its service standards and deliver a positive customer experience.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Serve as a welcoming first point of contact for customers and visitors, answering calls, taking messages, and directing questions or service needs to the appropriate team member.
• Assist walk-in customers with routine service needs and payments, providing support or connecting them with an Account Manager when needed.
• Process policy transactions, including changes, renewals, cancellations, reinstatements, and other service requests.
• Review policy documents and transaction information for accuracy and follow up on corrections when needed.
• Assist customers with routine service needs and coordinate with Account Managers and Producers on more complex requests.
• Provide administrative and processing support for claims, proof of insurance, carrier documents, and other customer needs.
• Maintain accurate and timely documentation within agency management and workflow systems.
• Manage assigned tasks and follow up on outstanding items to ensure work is completed accurately and on time.
• Work collaboratively with customers, Account Managers, Producers, insurance carriers, and other team members to resolve service needs.
• Participate in training and assist with other service and administrative responsibilities as needed.

Requirements

• High school diploma or equivalent required.
• Customer service, administrative, insurance, or related office experience preferred.
• Insurance experience is not required. We will provide training and support for the right candidate.
• Strong communication and interpersonal skills with a professional, customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and complete work accurately and on time in a fast-paced environment.
• Comfort using computers, data entry, and standard business software applications.
• Ability to communicate information clearly and accurately and follow established agency procedures.
• Ability to work independently while collaborating effectively as part of a team.
• Commitment to providing courteous, efficient service and maintaining customer confidentiality.