Policy Search Associate

Chubb External; Richmond (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Chubb External is seeking a Policy Search Associate to perform onsite policy document requests across multiple Chubb entities in Indiana. The role emphasizes accuracy, timely service, and collaboration with legal and claims teams.

You will analyze requests, gather data, and assist with process improvements while maintaining professional interaction with customers. This position requires adherence to procedures, ability to testify if required, and proactive communication to ensure complete and

Qualifications

• Meet department standards for time service and quality.
• Prioritize assigned requests according to process guidelines.
• Analyze request for clarity, completeness, and accuracy; reach out to the customer as required.
• Perform the appropriate research steps and document results as per procedures.
• Perform document copying, policy assembly, and quality reviews as required.

Responsibilities

• Meet department standards for time service and quality.
• Prioritize assigned requests according to process guidelines.
• Analyze request for clarity, completeness, and accuracy; reaching out to the customer as required.
• Perform the appropriate research steps and document results as per procedures.
• Perform document copying, policy assembly, and quality reviews as required.
• Be available to provide accurate and honest testimony relative to the policy search in the event of a deposition.
• Evaluate processes for improvement opportunities.
• Work with legal counsel
• Keep procedures up to date
• Accurately record/gather data to compile reports as needed
• Assist with/perform other duties within the team as needed
• Interact with team members and customers in a respectful and professional manner

Job description

The Policy Search Associate is an onsite position responsible for effectively and accurately executing policy document requests submitted by various Chubb entities, including, but not limited to, Brandywine Claims and Reinsurance; Legal, and North American Claims.

The responsibilities will include, but not be limited to:

• Meet department standards for time service and quality
• Prioritize assigned requests according to process guidelines
• Analyze request for clarity, completeness, and accuracy; reaching out to the customer as required
• Perform the appropriate research steps and document results as per procedures
• Perform document copying, policy assembly, and quality reviews as required
• Be available to provide accurate and honest testimony relative to the policy search in the event of a deposition
• Evaluate processes for improvement opportunities
• Work with legal counsel
• Keep procedures up to date
• Accurately record/gather data to compile reports as needed
• Assist with/perform other duties within the team as needed
• Interact with team members and customers in a respectful and professional manner