Policy Sales & Customer Care Specialist

Fred Loya Insurance Agency; Madera (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Fred Loya Insurance Agency is seeking a customer-focused professional to deliver courteous service and handle policy questions, payments, and inquiries. The role supports quotes, renewals, and cancellations while assisting with marketing initiatives as needed.

To succeed, you should be bilingual, communicative, reliable, and able to meet state licensing requirements. A high school diploma and dependable transportation are required for this full-time position.

Qualifications

• Strong sales focus and customer service orientation.
• Excellent verbal and written communication.
• Bilingual English/Spanish is helpful for customer interactions.
• Must meet state licensing requirements for insurance roles.
• Ability to adapt schedule to business needs.
• Reliable transportation to and from work.

Responsibilities

• Provide professional, courteous service to internal and external customers.
• Answer questions regarding customer policy and coverage.
• Accept payments and process transactions.
• Identify customer needs and offer solutions.
• Follow up on quotes, renewals, and cancellations.
• Support marketing efforts for new business development as needed.
• Maintain a clean, organized work area and office.
• Capture vehicle information for FNOL inspections.

Skills

Sales

Communication skills

Bilingual English/Spanish

Licensing requirements

Flexible schedule

Reliable transportation

Education

High School Diploma

Job description

Fred Loya Insurance Agency is seeking a customer-focused professional to deliver courteous service and handle policy questions, payments, and inquiries. The role supports quotes, renewals, and cancellations while assisting with marketing initiatives as needed.

To succeed, you should be bilingual, communicative, reliable, and able to meet state licensing requirements. A high school diploma and dependable transportation are required for this full-time position.