Policy Program Manager - CRM & Analytics Lead

ICANN; Washington (District of Columbia); On-site; USD 82,000 - 115,000; Full time

Job summary

ICANN in Washington, DC, seeks a Policy Program Manager to lead the transition from legacy programs to ICANN's CRM platform. You will translate business needs into technical specs, manage data integrity during migration, and build reporting infrastructure to measure success.

You will collaborate with the Engineering and IT teams, manage projects with the Senior Program Manager, and support cross-functional policy development activities, ensuring alignment with ICANN’s strategic plans.

Qualifications

• Experience gathering business requirements and translating them into technical specs.
• Experience leading data migration and ensuring data integrity.

Responsibilities

• Gathering and defining business requirements, and working with the E&IT team to reflect them in clear technical specs and user stories
• Ensuring data integrity during and after platform migration, cleansing data, and maintaining a robust data governance framework
• Change management, including developing and maintaining user manuals and related documentation
• Building and publishing reports, metrics, and dashboards to track stakeholder engagement and participation in policy making globally across each of ICANN's Supporting Organizations and Advisory Committees
• Supporting the VP and Senior Program Manager to ensure projects align with resources and timelines; developing dashboards and sharing best practices across the function
• Other projects and activities as assigned.

Skills

CRM systems

Data visualization

Data analytics

Agile/Scrum

ERP familiarity

Communication skills

Education

Bachelor’s degree

PMP certification

Tools

Salesforce

Lucid

Visio

Excel

Tableau

SAP/Oracle

Job description

ICANN in Washington, DC, seeks a Policy Program Manager to lead the transition from legacy programs to ICANN's CRM platform. You will translate business needs into technical specs, manage data integrity during migration, and build reporting infrastructure to measure success.

You will collaborate with the Engineering and IT teams, manage projects with the Senior Program Manager, and support cross-functional policy development activities, ensuring alignment with ICANN’s strategic plans.