Policy Program Manager

Kinsley Power Systems; Washington, Northern (District of Columbia, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

ICANN seeks a Policy Program Manager to support the VP, Strategic Policy Management in migrating from legacy programs to our CRM platform and to serve as the CRM lead in daily operations. You will translate requirements and partner with the EIT team to ensure data integrity and effective reporting.

Working with the Senior Program Manager, you will manage projects and programs within Policy Development Support, align resources with strategic plans, and build dashboards to measure global

Qualifications

• Experience with Salesforce or other CRM platforms.
• Experience with BI, mapping (Lucid, Visio) and data visualization tools (Excel, Tableau).
• Knowledge of Agile/Scrum frameworks and SDLC.
• Familiarity with ERP (SAP or Oracle).
• Strong writing, communication, and presentation skills.
• Proficiency with office software and collaboration tools (Microsoft Office, Google Apps, Zoom).
• Knowledge of ICANN and the domain name industry.
• Experience in international organizations is a plus.

Responsibilities

• Gathering and defining business requirements, translating to technical specs and user stories.
• Ensuring data integrity during migration and maintaining data governance.
• Change management, including creating user manuals and documentation.
• Building and publishing reports, metrics, and dashboards to track global stakeholder engagement.
• Coordinate resources and timelines, share best practices across the function.
• Execute other projects and activities as assigned.

Skills

Salesforce

BI tools

Agile/Scrum

ERP (SAP/Oracle)

Communication

Data governance

Education

Bachelor's degree in business or related discipline

Tools

Lucidchart

Visio

Excel

Tableau

Google Apps

Zoom

Job description

The Policy Program Manager will support the VP, Strategic Policy Management, to manage the function's transition from legacy programs to ICANN's CRM platform and serve as the CRM lead in the function's use of the CRM in day-to-day operations. Working with the Senior Program Manager, the position will act as the primary translator and relationship manager between the function and the organization's Engineering and Information Technology (E&IT) team. The position will be responsible for business requirements gathering, ensuring data integrity during migration, and building the reporting infrastructure needed to measure functional success.

The Policy Program Manager will also work with the Senior Program Manager to manage projects, programs, and operating activities within the Policy Development Support function, to ensure that resources are allocated and prioritized in alignment with the ICANN organization’s strategic, financial, and operating plans.

The role will also represent the function in cross-functional teams for the development, deployment, and maintenance of practical service solutions to support the operations of the Supporting Organizations, Advisory Committees, and community structures serviced by ICANN’s Policy Development Support function and assist the Senior Program Manager with data analysis and reporting as required.

This position will report to the VP, Strategic Policy Management within ICANN's Policy Development Support function.

Key Responsibilities

Managing functional deployment and ongoing administration of the CRM platform, including:

• Gathering and defining business requirements, and working with the E&IT team to reflect them in clear technical specifications and user stories
• Ensuring data integrity during and after platform migration, cleansing data, and maintaining a robust data governance framework
• Change management, including developing and maintaining user manuals and related documentation
• Building and publishing reports, metrics, and dashboards to track stakeholder engagement and participation in policy making globally across each of ICANN's Supporting Organizations and Advisory Committeess
• Supporting the VP, Strategic Policy Management, and Senior Program Manager to ensure that functional projects and programs are executed in line with available resources and timelines, including developing dashboards and sharing best practices across the function
• Other projects and activities as assigned.

Required Knowledge, Skills, and Abilities (KSAs)

• Experience with Salesforce or other CRM platforms required
• Experience with business intelligence, mapping (e.g., Lucid, Visio) and data visualization tools (e.g., Excel, Tableau) required
• Knowledge of Agile/Scrum frameworks and the software development lifecycle a strong plus
• Familiarity with Enterprise Resource Planning (ERP, e.g., SAP or Oracle) a plus
• Strong writing, communication, and presentation skills required
• Strong computer skills, including word processing software, spreadsheets, and online collaborative tools (such as Microsoft Office, Google Apps (G Suite), and the Zoom platform) required
• Strong organizational and time management skills, demonstrated professional judgement, and proven ability to deliver high-quality work against tight timelines required
• Knowledge of ICANN and the domain name industry required
• Experience working within a globally diverse team and with emote office environments required

Experience working in international governmental or non-governmental organizations a plus

Education and Experience Requirements

• Bachelor's degree in business or a related discipline
• Minimum of 8 years' progressive experience in related fields or 5 years’ experience in CRM operations
• Certifications demonstrating advanced proficiency with relevant platforms and tools strongly preferred

Working Conditions & Physical Requirements

• Ability to travel without restrictions globally, frequently and on limited notice

Targeted Base Salary Low:

Targeted Base Salary High:

Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate’s location, work experience, knowledge, skills and other compensable factors.