Insurance Operations Specialist - EPIC Data & Billing

Lamb Insurance Services; Overland Park (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Lamb Insurance Services is seeking an Operations Technical Support Specialist with a focus on supporting policy lifecycle tasks in a high-volume environment. You will help processing new business, renewals, endorsements, audits, cancellations and certificates, while ensuring data integrity and adherence to SLAs across accounts within defined revenue bands.

The ideal candidate has at least 2 years of commercial insurance experience, is detail-oriented, and can learn Applied EPIC and internal

Qualifications

• Commercial insurance experience is required.
• Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems.
• Ability to follow structured processes and maintain high data accuracy.

Responsibilities

• Maintain accurate policy records, documentation, and activities in Applied EPIC per standards.
• Process new business, renewals, endorsements, audits, cancellations, and reinstatements.
• Support direct bill and agency bill types of billing structures as assigned.
• Review carrier-issued policies, invoices, and notices for accurate data entry.
• Issue Certificates of Insurance, EOPs, and Auto ID cards using CSR24 and EPIC.
• Follow documentation standards, naming conventions, and attachment protocols.
• Enter daily work on a Production Tracker.
• Participate in workflow updates and enablement initiatives.
• Meet quality, production standards and SLAs; achieve volume goals.

Skills

Commercial insurance experience

Strong technical aptitude

Structured processes

Tools

Applied EPIC

Job description

Lamb Insurance Services is seeking an Operations Technical Support Specialist with a focus on supporting policy lifecycle tasks in a high-volume environment. You will help processing new business, renewals, endorsements, audits, cancellations and certificates, while ensuring data integrity and adherence to SLAs across accounts within defined revenue bands.

The ideal candidate has at least 2 years of commercial insurance experience, is detail-oriented, and can learn Applied EPIC and internal