Policy Operations Specialist

MedPro Group; Fort Wayne (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

MedPro Group, a Berkshire Hathaway insurance company based in Fort Wayne, IN, is seeking an operations-focused role that provides support across divisions, ensuring timely issuance of policies and endorsements in a high-volume environment.

The ideal candidate has a BA/BS or equivalent, strong organizational and communication skills, and proficiency with Outlook, Word, Excel, Imaging and Oasis; responsibilities include processing renewals, verifications, and maintaining SOPs.

Qualifications

• BA/BS degree preferred or equivalent experience.
• Proven ability to work independently and as part of a team; effectively learning new tasks.
• Excellent organizational and communication skills.
• Strong attention to detail maintaining high levels of accuracy.
• Success in a high-volume environment requires personal organization, multitasking, and regular reprioritization with short turnaround time on items of high impact.
• Demonstrated ability to solve problems, exercising good judgment in escalation to management.
• Strong computer skills, with experience in using Outlook, Word, Excel, Imaging, and Oasis.

Responsibilities

• Provide operational support and servicing to all MedPro Group divisions, ensuring timely issuance of high-volume policies, endorsements, new business submissions, and other service requests.
• Process high-volume new business, renewals, and midterm adjustments into a mainframe, Oasis, OnBase or database with a focus on accuracy and attention to detail.
• Evaluate and process coverage verification requests.
• Review, assemble and issue policies and endorsements.
• Be held accountable for administrative tasks, including but not limited to; scanning, indexing, documentation, mailing and faxing
• Update SOP documentation for review by the Senior Manual Operations Associate or Manager.
• Coordinate with Senior MOA to audit and train other Manual Operations team members as needed.
• Monitor daily reports/metrics and Induction pools per assigned business segment.
• Perform other duties as assigned.

Job description

MedPro Group, a Berkshire Hathaway insurance company based in Fort Wayne, IN, is seeking an operations-focused role that provides support across divisions, ensuring timely issuance of policies and endorsements in a high-volume environment.

The ideal candidate has a BA/BS or equivalent, strong organizational and communication skills, and proficiency with Outlook, Word, Excel, Imaging and Oasis; responsibilities include processing renewals, verifications, and maintaining SOPs.