Claims Systems Coach & Operations Specialist

MedPro Group; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

MedPro Group, a Berkshire Hathaway insurance company, seeks a Claims Systems Trainer/Administrator to train new Claims Consultants and Division Claim Managers across all lines of business. You will partner with IT and vendors to enhance system functionality and productivity.

From our Fort Wayne, Indiana roots, MedPro Group emphasizes integrity, client focus, teamwork, and a long-term mindset while supporting audits, billing, and data integrity for internal and external partnerships.

Qualifications

• Experience providing systems training and creating instructional materials.
• Thorough knowledge of claims systems and administration.
• Strong written and verbal communication skills.
• Ability to handle confidential information with sound judgment.
• Experience working with attorneys, law firms, and external partners.

Responsibilities

• Provide claims systems training for new staff across all lines of business.
• Coordinate with IT and vendors to resolve issues and implement new systems.
• Administer the SharePoint page and CounselLink billing system.
• Monitor off-panel payments and billing issues.
• Prepare reports related to projects and audits.
• Support audits and data requests with data integrity.
• Participate in system development meetings and training sessions.
• Provide guidance and support to Claims personnel.

Skills

Systems training

Claims systems knowledge

System administration

Communication skills

Confidential information handling

Teamwork with stakeholders

Education

High school diploma or equivalent

Bachelor’s degree / continuing education in insurance (preferred)

Tools

SharePoint

CounselLink

Billing systems

Audit data tools

Job description

MedPro Group, a Berkshire Hathaway insurance company, seeks a Claims Systems Trainer/Administrator to train new Claims Consultants and Division Claim Managers across all lines of business. You will partner with IT and vendors to enhance system functionality and productivity.

From our Fort Wayne, Indiana roots, MedPro Group emphasizes integrity, client focus, teamwork, and a long-term mindset while supporting audits, billing, and data integrity for internal and external partnerships.