Manual Operations Associate

MedPro Group; Fort Wayne (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

MedPro Group, a Berkshire Hathaway insurance company based in Fort Wayne, IN, is seeking an operations-focused role that provides support across divisions, ensuring timely issuance of policies and endorsements in a high-volume environment.

The ideal candidate has a BA/BS or equivalent, strong organizational and communication skills, and proficiency with Outlook, Word, Excel, Imaging and Oasis; responsibilities include processing renewals, verifications, and maintaining SOPs.

Qualifications

• BA/BS degree preferred or equivalent experience.
• Proven ability to work independently and as part of a team; effectively learning new tasks.
• Excellent organizational and communication skills.
• Strong attention to detail maintaining high levels of accuracy.
• Success in a high-volume environment requires personal organization, multitasking, and regular reprioritization with short turnaround time on items of high impact.
• Demonstrated ability to solve problems, exercising good judgment in escalation to management.
• Strong computer skills, with experience in using Outlook, Word, Excel, Imaging, and Oasis.

Responsibilities

• Provide operational support and servicing to all MedPro Group divisions, ensuring timely issuance of high-volume policies, endorsements, new business submissions, and other service requests.
• Process high-volume new business, renewals, and midterm adjustments into a mainframe, Oasis, OnBase or database with a focus on accuracy and attention to detail.
• Evaluate and process coverage verification requests.
• Review, assemble and issue policies and endorsements.
• Be held accountable for administrative tasks, including but not limited to; scanning, indexing, documentation, mailing and faxing
• Update SOP documentation for review by the Senior Manual Operations Associate or Manager.
• Coordinate with Senior MOA to audit and train other Manual Operations team members as needed.
• Monitor daily reports/metrics and Induction pools per assigned business segment.
• Perform other duties as assigned.

Job description

Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.

In this role, you will…

• Provide operational support and servicing to all MedPro Group divisions, ensuring timely issuance of high-volume policies, endorsements, new business submissions, and other service requests.
• Process high-volume new business, renewals, and midterm adjustments into a mainframe, Oasis, OnBase or database with a focus on accuracy and attention to detail.
• Evaluate and process coverage verification requests.
• Review, assemble and issue policies and endorsements.
• Be held accountable for administrative tasks, including but not limited to; scanning, indexing, documentation, mailing and faxing
• Update SOP documentation for review by the Senior Manual Operations Associate or Manager.
• Coordinate with Senior MOA to audit and train other Manual Operations team members as needed.
• Monitor daily reports/metrics and Induction pools per assigned business segment.
• Perform other duties as assigned.

We are looking for candidates with…

• BA/BS degree preferred or equivalent experience.
• Proven ability to work independently and as part of a team; effectively learning new tasks.
• Excellent organizational and communication skills.
• Strong attention to detail maintaining high levels of accuracy.
• Success in a high-volume environment requires personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.
• Demonstrated ability to solve problems, exercising good judgment in escalation to management.
• Strong computer skills, with experience in using Outlook, Word, Excel, Imaging, and Oasis.

Why MedPro?

MedPro Group’s mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion - built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset - makes MedPro a preferred employer that many call their career home.

General:

MedPro Group is an Equal Opportunity Employer.

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