Policy Enforcement Lead - Seller Experience & Trust

Etsy; New York (NY); Hybrid; USD 106,000 - 144,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Competitive benefits

Job summary

Etsy seeks a Policy Enforcement Manager to lead enforcement consistency and stay ahead of evolving risks. You will collaborate with Policy, Legal, Product, and Communications to ensure readiness for launches and policy changes.

This is a global Trust & Safety role reporting to the Senior Manager, Content Compliance. You’ll mentor Enforcement Specialists and influence roadmap decisions while maintaining a seller-centric view.

Qualifications

• 5+ years in Trust & Safety, policy enforcement, compliance, or risk at a tech/marketplace company.
• Experience owning seller/user-facing programs and communicating complex decisions clearly.
• Ability to build scalable enforcement frameworks and drive consistency across operations.

Responsibilities

• Own policy enforcement and operations; develop expertise in policies and workflows.
• Champion the seller experience; ensure clear, educational, and consistent communications.
• Drive consistency and quality; close gaps in policy application and create decision frameworks.

Skills

Trust & Safety

Policy enforcement

Stakeholder management

Data analysis

Cross-functional collaboration

Communication

Tools

SQL

Job description

Etsy seeks a Policy Enforcement Manager to lead enforcement consistency and stay ahead of evolving risks. You will collaborate with Policy, Legal, Product, and Communications to ensure readiness for launches and policy changes.

This is a global Trust & Safety role reporting to the Senior Manager, Content Compliance. You’ll mentor Enforcement Specialists and influence roadmap decisions while maintaining a seller-centric view.