Policy Coordinator

Health & Human Services; North Carolina; On-site; USD 39,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits

Leave options

Professional development

Job summary

Health & Human Services in North Carolina seeks an Administrative Specialist I to support the Standards and Risk Management team. The role ensures certification and compliance with care standards across facilities and maintains policy revision and data systems.

The position requires handling protected health information with confidentiality and working both independently and as part of a team to meet deadlines.

Qualifications

• High school diploma or GED and two years of related administrative experience or equivalent.
• Experience handling confidential information and maintaining data accuracy.
• Ability to learn and apply laws and departmental rules and regulations.

Responsibilities

• Coordinate center-wide efforts to ensure certification and compliance with regulations and quality standards of care.
• Manage, produce, and publish technical policy revision functions.
• Maintain a policy database system internally and from the Division of State Operated Healthcare Facilities.
• Coordinate, track, data entry, and timely filing of Patient Perception of Care Surveys.

Skills

Independent work

Team collaboration

Confidentiality

Policy comprehension

Education

High school diploma or GED

Tools

Adobe Acrobat

Microsoft Office Suite

Outlook

Word

Excel

Access

PowerPoint

Job description

Agency Dept of Health and Human Services Division W B Jones Alcohol , Drug Abuse Trt Ctr

Position Title: Administrative Specialist I (S)
Position Number: 60036505 Grade: NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this position is to work with the Quality Assurance/Standards Manager (Chief Standards Officer, CSO) in the Standards and Risk Management (SRM) Department. The SRM Department is responsible for coordinating and assisting in center-wide efforts to ensure that the WBJ Center, Lakeside Psychiatric Hospital, and Woodside Treatment Center and Woodside Outpatient Treatment Clinic maintain certification and compliance with regulations and quality standards of care. This position manages, produces, and publishes technical policy revision functions and maintains a policy database system, both internally and from the Division of State Operated Healthcare Facilities in preparation for Executive Committee Review. The Policy Coordinator will be responsible for coordinating, tracking, data entry, and timely filing of Patient Perception of Care Surveys. This position requires a high degree of confidentiality and has access to Protected Health Information and other High Restricted Data.

Responsibilities

• Coordinate and assist center-wide efforts to ensure certification and compliance with regulations and quality standards of care.
• Manage, produce, and publish technical policy revision functions.
• Maintain a policy database system internally and from the Division of State Operated Healthcare Facilities.
• Coordinate, track, data entry, and timely filing of Patient Perception of Care Surveys.
• Maintain confidentiality and manage Protected Health Information.

Knowledge, Skills, and Abilities

• Knowledge of Adobe Acrobat, Microsoft Office, Outlook, Word, Excel, Access, and PowerPoint.
• Demonstrated experience monitoring and managing documents and database systems for completeness, accuracy, and compliance.
• Ability to work independently and be self-directed while also working as part of a team and contributing where needed to meet deadlines.
• Ability to learn and independently apply laws and departmental rules and regulations covering programs and service.
• Ability to compile, assimilate and organize both printed and electronic information.

Management Preferences

• Proficiency with Adobe Acrobat, Microsoft Office, Outlook, Word, Excel, Access, and PowerPoint.
• Prior work experience managing document database.

About the Facility

The Walter B. Jones Center operates two adult inpatient treatment programs on site in Greenville, NC: Woodside Treatment Center and Lakeside Psychiatric Hospital. The primary purpose and mission of the Walter B. Jones Center is "To provide inpatient treatment, psychiatric stabilization and medical detoxification for individuals with mental health, substance use and other co-occurring psychiatric diagnoses for ongoing community-based treatment and recovery". The Center is accredited by the Joint Commission and SAMHSA/CSAT.

• Inpatient Opioid Treatment for adults.
• Inpatient Perinatal Services for women in their 1st, 2nd, and 3rd trimesters with substance use disorders.

Benefits

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.

Hiring Information

• Recruiting through the Merit-Based Recruitment and Selection Plan.
• Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position; salary range: $39,244.00 - $68,679.00.
• Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks.
• Use of tobacco products of any kind, including vapor products, is prohibited from our campuses.
• All employees are required to adhere to the facility’s Vaccination Policy.

Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Equal Employment Opportunity Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.