Customer Service & Policy Advocate – Flexible Growth

Carolyn Thomas-Thompson Inc; Williamstown (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Carolyn Thomas-Thompson - State Farm Agent is seeking a Customer Service Representative to provide exceptional customer experiences and support the growth of our agency.

The ideal candidate will possess strong communication skills, attention to detail, and a positive attitude. Responsibilities include answering inquiries, assisting with policy changes, and processing claims. If you're driven and eager to make an impact, this is a great opportunity for career growth.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 1990 and has grown into a team of five who are passionate about serving our customers and community. Before becoming a State Farm agent, I worked in education, which helped shape my leadership style and passion for mentoring and developing others.

I’m a second-generation State Farm agent and hold a bachelor’s degree from Eastern Kentucky University and a master’s degree from Georgetown College. I’m honored to have received the Henrietta Cleveland Inspiring Women Award.

Giving back to the community is incredibly important to me, and I stay actively involved through the Chamber of Commerce Board of Directors, the St. Elizabeth Healthcare Foundation Committee, Williamstown Kiwanis, ACS Relay for Life, and as President of the Grant County High School Alumni Association.

Our office is fast-paced, energetic, and community-focused. We’re looking for someone who is driven, coachable, positive, and hardworking - someone who can think independently while also working well as part of a team. If you’re motivated and excited to make an impact both in the office and the community, this could be a great place to grow your career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Carolyn Thomas-Thompson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.