Policy and Program Operations Administrator

State of Illinois; Illinois; On-site; USD 90,000 - 150,000; Full time

Job summary

The Illinois Department of Human Services Division of Family and Community Services seeks a Policy and Program Operations Administrator to oversee statewide SNAP E/T, TANF E/T, and workforce initiatives. This strategic leader will guide program design, policy development, implementation, grantmaking, and contracting while managing complex employment and training programs.

Strong communication, critical thinking, and success in federal/state compliance are essential to ensure equitable,

Qualifications

• Four years college coursework in social or human services field.
• Four years progressively responsible administrative employment and training policy and program experience in human and health services.
• Experience leading a public assistance employment and training program such as SNAP E/T, TANF E/T, or WIOA.
• Three years supervisory experience leading professional or managerial staff.
• Three years experience interpreting and applying SNAP and/or TANF policy and regulations.
• Three years experience in grantmaking or contract management.

Skills

Policy development

Program management

Grant management

Contract management

Supervision

Stakeholder communication

Education

College coursework in social or human services

Job description

The Division of Family and Community Services at the Illinois Department of Human Services seeks a Policy and Program Operations Administrator to oversee statewide SNAP Employment and Training (SNAP E/T), Temporary Assistance for Needy Families (TANF E/T), and workforce initiatives. This strategic leader will guide program design, policy development, implementation, grantmaking, and contracting while managing complex, multi-faceted employment and training programs. The role requires strong communication, critical thinking, and demonstrated success in managing federal and state compliance initiatives with a focus on equitable, customer-centered service delivery.

Key qualifications

• Four years college coursework in social or human services field
• Four years progressively responsible administrative employment and training policy and program experience in human and health services
• Experience leading a public assistance employment and training program such as SNAP E/T, TANF E/T, or WIOA
• Three years supervisory experience leading professional or managerial staff
• Three years experience interpreting and applying SNAP and/or TANF policy and regulations
• Three years experience in grantmaking or contract management