Administrative Specialist II

Health & Human Services; New Bern (NC); On-site; USD 41,000 - 72,000; Full time

Job summary

The North Carolina Department of Health and Human Services is seeking an Administrative Specialist II (S) for the Craven County CDSA in New Bern. You will organize client records, manage referrals, and assist with authorizations and billing while delivering front-desk service.

This role supports the NCITP and Early Intervention program, ensuring compliance and efficient service delivery to families with children who have special needs.

Qualifications

• High school diploma or GED and four years of related administrative experience.
• Equivalent combination of education and experience.
• Experience with Microsoft Office, spreadsheets and calendar apps.
• Strong organizational and customer service skills.

Responsibilities

• Maintain complex client records and data entry for CDSA.
• Manage client referrals and processing authorizations.
• Assist with billing, purchasing, and front-desk coverage.
• Support compliance with state/federal early intervention guidelines.

Skills

Administrative experience

Office management

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Spreadsheets

Calendar apps

Job description

Agency Dept of Health and Human Services Division Child and Family Well Being Job Classification Title Administrative Specialist II (S) Position Number 60040533 Grade NC09

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position will assist in supporting compliance with state/federal early intervention guidelines, and helping specialized clinicians assist families with children who have special needs. The Administrative Specialist II will provide primary organization and support for maintaining complex client records, client data system entry and tracking systems of the Children’s Developmental Services Agency (CDSA). Key duties include:

• Managing client data system records
• Client referrals
• Processing client authorizations
• Assisting with billing and purchasing
• Providing front‑desk customer service coverage

The North Carolina Early Intervention Section (NCEIS) is a part of the Division of Child and Family Well‑Being. The NCEIS is the lead agency for the NCITP which provides supports and services for families and their children, birth to three, who have developmental delays. Children's Developmental Services Agencies (CDSAs) are the local agencies that implement the NCITP across North Carolina, working with local service providers to help families help their children succeed. This Early Intervention Service Coordinator position is located at the Craven County office of the New Bern CDSA. The New Bern CDSA serves children and families that reside in Carteret, Craven, Jones, Lenoir, Onslow, and Pamlico Counties. The Division of Child and Family Well‑Being focuses on supporting whole child and family health and well‑being for North Carolinians. This division works to ensure that North Carolina’s children grow up safe, healthy and thriving in nurturing and resilient families and communities.

Salary and Recruitment Range

Salary Grade Range: $41,206 - $72,113

Recruitment Range: $41,206 - $41,460

Applicants who possess the following skills are preferred:

• Strong administrative, office management, or clerical experience, alongside customer service skills.
• Experience with daily office workflows and procedures.
• Demonstrated experience using Microsoft Office, spreadsheets and calendar apps.

Physical Requirements

• Light work with some physical lifting.

Posting closes at 11:59 p.m. the night before the closing date.

Position is funded through federal funds.

Compensation & Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. DHHS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience. OR Equivalent combination of education and experience.

Veteran and National Guard Preference

Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

Equal Employment Opportunity

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

All job postings close at 11:59 p.m. the night before the closing date.