Administrative Specialist II

State of North Carolina - Health & Human Services; North Carolina; On-site; USD 41,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid vacation & sick leave

Paid parental leave

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist II to support the Children’s Developmental Services Agency (CDSA) in Craven County, New Bern. You will maintain complex client records, process referrals, and assist with billing and purchasing while delivering frontline customer service.

This role emphasizes data entry, office workflows, and organizational skills within a state agency that serves families with children who have developmental

Qualifications

• Strong administrative, office management, or clerical experience, alongside customer service skills.
• Experience with daily office workflows and procedures.
• Demonstrated experience using Microsoft Office, spreadsheets and calendar apps.

Responsibilities

• Maintain complex client records and data system records for CDSA.
• Process client referrals and authorizations; assist with billing and purchasing.
• Provide front-desk customer service coverage and general administrative support.

Skills

Administrative experience

Customer service

Office workflows

Microsoft Office

Education

High School Diploma or GED

Job description

AgencyDept of Health and Human ServicesDivisionChild and Family Well BeingJob Classification TitleAdministrative Specialist II (S)Position Number60040533GradeNC09About UsThe North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.Description of WorkThis position will assist in supporting compliance with state/federal early intervention guidelines, and helping specialized clinicians assist families with children who have special needs. The Administrative Specialist II will provide primary organization and support for maintaining complex client records, client data system entry and tracking systems of the Children’s Developmental Services Agency (CDSA). Key duties include: managing of client data system records, client referrals, processing client authorizations, assisting with billing and purchasing, and providing front-desk customer service coverage.The North Carolina Early Intervention Section (NCEIS) is a part of the Division of Child and Family Well-Being. The NCEIS is the lead agency for the NCITP which provides supports and services for families and their children, birth to three, who have developmental delays. Children's Developmental Services Agencies (CDSAs) are the local agencies that implement the NCITP across North Carolina, working with local service providers to help families help their children succeed. This Early Intervention Service Coordinator position is located at the Craven County office of the New Bern CDSA. The New Bern CDSA serves children and families that reside in Carteret, Craven, Jones, Lenoir, Onslow, and Pamlico Counties.The Division of Child and Family Well-Being focuses on supporting whole child and family health and well-being for North Carolinians. This division works to ensure that North Carolina’s children grow up safe, healthy and thriving in nurturing and resilient families and communities.Knowledge Skills and Abilities/Management PreferencesSalary Grade Range $41,206 - $72,113Recruitment Range $41,206 - $41,460Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:• Strong administrative, office management, or clerical experience, alongside customer service skills.• Experience with daily office workflows and procedures.• Demonstrated experience using Microsoft Office, spreadsheets and calendar apps.Physical Requirements :• Light work with some physical lifting.Posting closes at 11:59 p.m. the night before the closing date.Position is funded through federal funds.The Division of Child and Family Well-Being works to promote healthy and thriving children in safe, stable and nurturing families, schools and communities. The division includes complementary programs that primarily serve children and youth to improve their health and well-being.Compensation & Benefits:The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.Visit website for State BenefitsSupplemental and Contact InformationThe North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.Application ProcessBe sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the \"Work Experience\" section of the application to support your answers.Applicants may be subject to a criminal background check. All candidates selected for positions considered \"Positions of Trust\" will be subject to a criminal background check.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are \"Under Review\" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .Degree/College Credit VerificationDegrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.Veterans’ and National Guard PreferenceApplicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.ADA AccommodationsConsistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person Substance Abuse Professional Practice Board, etc.) indicated below.Resumes will not be accepted in lieu of completing this application.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.High school diploma or General Educational Development (GED) diploma and four years of related administrative experience.OREquivalent combination of education and experience.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:LaWanna BakerContact:DHHS Workday Support Form