Policy Admin Specialist (Remote)

Symetra; United States; Hybrid; USD 30,000 - 51,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecommu

401(k) plan with immediate vesting and

Company matching

Paid time away including vacation and

Company Benefits Overview

Job summary

Symetra is seeking a Policy Admin Representative to support new business and various customer service and contract administration functions related to Workforce Benefits and Self Insured Medical Stop Loss. You will maintain knowledge across areas while specializing in one or two functions and may train teammates as needed.

In this role you will support multiple teams, coordinate renewals and updates, and continuously build expertise in the products and processes.

Qualifications

• Attention to detail in data entry and contract documents.
• Ability to work with multiple teams including sales, underwriting, and claims.
• Strong communication and service orientation.
• Willingness to learn and train others on processes.

Responsibilities

• Set up systems and create, issue, or amend contracts and related documents.
• Coordinate renewals, broker changes, and in-force contract updates.
• Review documentation, resolve missing information, and meet SLAs.
• Support policyholders, brokers, sales teams, underwriters, and internal partners.
• Build expertise in Workforce Benefits and Medical Stop Loss products and processes.
• Train team members and serve as a subject matter expert for assigned functions.
• Participate in process improvements, projects, and system testing.

Skills

Data entry accuracy

Collaboration

Adaptability

Customer service focus

Documentation

Job description

Symetra is seeking a Policy Admin Representative to support new business and various customer service and contract administration functions related to Workforce Benefits and Self Insured Medical Stop Loss. You will maintain knowledge across areas while specializing in one or two functions and may train teammates as needed.

In this role you will support multiple teams, coordinate renewals and updates, and continuously build expertise in the products and processes.