Police Telecommunicator - Night Shift (6pm - 6am)

City Of Statesville

Statesville (NC)

On-site

USD 48,000 - 79,000

Full time

3 days ago

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Benefits offered by this job

Shift differential pay

Educational incentives

Certification incentives for criminal-

Job summary

City of Statesville Police Department seeks a Police Telecommunicator to receive and prioritize emergency and non-emergency calls, dispatch appropriate personnel, and disseminate information to field units. This is a full-time night-shift role with a base salary range and shift differential. Requires a High School diploma or GED, U.S.

citizenship, and a valid NC or equivalent driver’s license. Benefits include holidays paid at overtime, education incentives, and certification incentives for

Qualifications

General knowledge of telecommunications practices and procedures.
Ability to manage multiple situations under stress.
Ability to communicate with diverse callers clearly.

Responsibilities

Receive incoming calls and prioritize by severity to determine public safety needs.
Dispatch law enforcement, fire, and other personnel to calls and maintain radio communications.
Operate CAD/RMS systems to log calls and retrieve information.
Maintain records of authorizations, warrants, and other required entries.
May train and mentor new telecommunicators as CTO or assist TAC/ATAC duties.

Skills

Telecommunications knowledge

Multi-tasking

Decision making under pressure

Communication with callers

Radio and CAD systems

Education

High School Diploma or GED

Job description

Police Department

Salary Range: $21.81 - $35.98 Hourly / $47,633.04 - $78,580.32 Annually

Job Overview

Police Telecommunicator

Police Department

Salary Range: $21.81 - $35.98 Hourly / $47,633.04 - $78,580.32 Annually. FLSA Position Class: Full-Time, Non-Exempt. Work Schedule: Nights - 6:00pm to 6:00am. Posting Closing Date: October 28, 2026. Above rates are base hourly rates - Night Shift Differential of $2.00 more per hour is available for those who work Night Shifts 6PM - 6AM. Also eligible for 12 Holidays paid at overtime rate, educational incentives, and certification incentives for criminal justice & police related degrees/certifications.

Summary

This position receives and prioritizes emergency and non-emergency calls for service, evaluates requests for assistance, dispatches appropriate public safety personnel, maintains communications with field units, and enters, retrieves, and disseminates criminal justice information in support of emergency response operations.

Essential Duties And Responsibilities

NOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.

Receives incoming calls from the public, prioritizes the call according to severity, evaluates requests for service, and makes decisions on which public agency will best aid in the situation.
Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions.
Dispatches law enforcement, fire, and other public safety personnel to emergency and non-emergency calls for service and maintains communications with field personnel throughout the incident.
Monitors the self-initiated activities of police officers and provides them with information on detained suspects.
Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; correctly logs all activities.
Uses NCAWARE, DCI/NCIC, CAD, RMS, and other authorized criminal justice information systems to obtain and disseminate information to field personnel.
Closes calls for service and identifies police units that have returned to normal patrols.
Updates criminal history logs.
Creates, updates, and closes calls for service within the Computer-Aided Dispatch (CAD) system, enters and retrieves information from the Records Management System (RMS).
Receives and transmits messages via police department radio.
Maintains a vehicle repossession log.
May serve as a Communications Training Officer (CTO) providing training, mentoring, and performance evaluation for newly assigned telecommunicators.
May serve as a Terminal Agency Coordinator (TAC/ATAC) conducting required DCI audits, validations, and compliance activities.
Performs other duties as assigned.

Minimum Requirements

Education and/or Experience

High School Diploma or GED.
Must meet and maintain all applicable certification, training, background investigation, system access, security, and confidentiality requirements as outlined in Appendix B: Telecommunicator and Emergency Communications Standards.

Requirements

Must be a U.S. citizen at least 18 years of age.
Possess a valid North Carolina driver’s license, or any valid driver’s license with ability to obtain a North Carolina driver’s license within 60 days of establishing a permanent residence in North Carolina.

Supplemental Information

Knowledge, Skills, And Abilities

General knowledge of current telecommunications practices and procedures.
General knowledge of public safety operations and the practices and procedures used by law enforcement, fire, and emergency response agencies.
General knowledge of city geography and street locations.
General knowledge of Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and emergency communications systems.
General knowledge of emergency communications reference materials, hazardous materials resources, emergency response protocols, and departmental policies and procedures.
Ability to manage multiple situations at once under stressful conditions.
Ability to exercise sound judgment and make rapid decisions during high-stress, rapidly evolving emergency situations.
Ability to operate a computer, telephones, radios, and CAD consoles.
Ability to effectively understand and communicate with callers from diverse backgrounds, including individuals with limited English proficiency, speech impairments, or other communication barriers.
Ability to accurately interpret mapping systems, location information, and geographic references while dispatching emergency resources.
Ability to calmly communicate with people during emergency situations and document actions.
Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.
Ability to establish and maintain effective working relationships with colleagues, other departments, supervisors, and the public.

Job Related Physical Requirements

This position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express or exchange ideas by means of the spoken word, and to convey detailed or important instructions to others; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of computers, machines, or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Working Conditions

The employee primarily works in a secure communications center with prolonged sitting, continuous use of computers and communications equipment, frequent radio and telephone communications, rotating shifts as assigned, and exposure to stressful emergency situations requiring sustained concentration.

Equal Opportunity Employer

Benefits At A Glance

Benefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees’ benefits differ from full-time employees’ benefits and are listed below.

Our current Open Enrollment Guide for City Benefits can be found here: City of Statesville Benefits

Full-Time Employee Benefits

Health & Welfare Benefits