Public Safety Dispatcher

City of Los Banos; Los Banos (CA); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

City of Los Banos seeks a Public Safety Dispatcher to receive emergency and non-emergency calls for police, fire, and city services. You will prioritize calls, dispatch units, and monitor real-time status using a CAD system and teletype networks.

Maintain records, protect confidentiality, and provide testimony when required. The role requires typing at 35 NWPM, calm communication under pressure, and the ability to work rotating shifts as part of the police department team.

Formación

• Typing speed of 35 NWPM or higher is required.
• Experience or familiarity with public safety dispatch procedures.
• Ability to multitask, prioritize, and stay composed in stressful situations.

Responsabilidades

• Receive emergency and non-emergency calls and determine priority.
• Dispatch appropriate units and coordinate with law enforcement and fire services.
• Use CAD to log calls and track unit status in real time.
• Monitor radio frequencies and relay information to units and supervisors.
• Enter and retrieve information from teletype networks and CLETS.
• Perform clerical duties including typing reports and maintaining records.
• Provide testimony in court related to assigned duties.
• Maintain confidentiality of sensitive information.

Conocimientos

Typing 35 NWPM

Public safety communication

Multitasking

Clear oral and written communication

Calm under pressure

Educación

High school diploma or equivalent

Herramientas

CAD system

CLETS

Teletype / dispatch equipment

Descripción del empleo

Important Information

All applicants MUST submit a typing certificate for at least 35NWPM. Typing certificates obtained online WILL NOT be accepted. Typing certificates must also not be older than two (years) from the close of the recruitment. Applicants who do not submit the required typing certificate will not move forward in the recruitment process.

Applicants may obtain a typing certificate through Worknet in Los Banos; [phone].

Qualified applicants will be contacted once the recruitment closes.

Definition

To receive and transmit emergency and non-emergency calls from the public for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to process and maintain a variety of departmental reports, records and files; to search inmates; and to monitor and assist in jail operations.

Supervision Received and Exercised

Receives direction from the Dispatch Supervisor and/or Police Administrators.

Examples of Essential Duties

• Reliable and dependable attendance and punctuality.
• Receive emergency and non-emergency calls from the public requesting police, fire, or other related services; determine nature and location of emergency; determine priority and dispatch emergency units as necessary and in accordance with established procedures; coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
• Use a computer-aided dispatch (CAD) system to enter calls for service/radio traffic and monitor real-time status of situations.
• Maintain status and contact with all units on assignment and monitor radio frequencies of outside public safety agencies.
• Enter, retrieve, and update information from teletype networks, including the California Law Enforcement Telecommunications System (CLETS) related to wants and warrants and vehicle registration.
• Perform a variety of clerical duties including typing police reports, entering and retrieving data relating to confidential information about persons and property, confirming warrants, entering teletypes, clearing, locating and entering records.
• Monitor closed circuit television system and alarm panel.
• Search inmates, perform jail checks and feed prisoners.
• Update manuals to ensure accuracy and compliance with State and Federal laws.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Train newly assigned personnel.
• Provide testimony in court related to assigned duties.
• Perform other related duties as assigned.

Knowledge of

• Operations, services, and activities of a modern public safety telecommunications and dispatch center.
• Call taking and dispatch techniques and protocols used in public safety telecommunications and dispatching activities.
• Customer service principles and practices.
• Principles and practices of record keeping and filing.
• Correct English usage, spelling, punctuation, and grammar.
• Modern office procedures, methods, and computer equipment.
• Principles and practices of work safety.

Ability to

• Communicate clearly and concisely, both orally and in writing.
• Answer and prioritize calls for emergency services and dispatch appropriate units in response.
• Perform multiple cognitive and manual tasks simultaneously.
• Effectively communicate and maintain composure with and elicit information from upset and irate citizens.
• Intermittently review documents related to dispatching operations; observe, identify and problem solve incidents while dispatching, remember, understand, interpret and explain operational policies and procedures to the public and staff.
• Operate dispatch, teletype and other computer programs and equipment related to public safety communications and records.
• On a continuous basis, sit at desk/console for long periods of time; intermittently, twist and reach office equipment; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; monitor and hear officer's responses over the radio; and lift and carry weight of 10 pounds or less.
• Remain calm, speak clearly, listen and determine appropriate course of action while dealing with multiple emergency situations
• Analyze situations and determine effective courses of action; learn to adjust quickly to changing situations and assign reasonable priorities to incoming calls.
• Interpret and apply laws, ordinances, and departmental policies and procedures.
• Preserve confidentiality of sensitive material routinely encountered as part of work assignment.
• Establish and maintain effective interpersonal relationships with co-workers and members of the public.
• Exercise independent judgment and work with a minimum of supervision.
• Operate a variety of office equipment such as a copier, calculator, computer and typewriter.
• Type at a speed necessary for adequate job performance (35 NWPM).
• Learn and effectively use standard broadcasting procedures.
• Safely and effectively search prisoners.
• Monitor prisoners in a jail setting and to perform emergency first aid.
• Work rotating shift assignments.

Minimum Qualifications

• Must be age eighteen (18) by date of application.
• Equivalent to completion of the twelfth grade.
• Possession of a valid California Class C driver license.
• Type at a speed of 35 NWPM.
• Must obtain a Basic Public Safety Dispatch Certificate issued by Peace Officer Standards and Training (POST) within one (1) year following hire date.

Desired Qualifications

• Two (2) years of public contact experience (in person or over the telephone) demonstrating a general aptitude for working with the public in a multi-task environment
• Experience in a radio dispatching work setting.