Police Technology Analyst #JR100145

City of Peoria; Peoria (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

City of Peoria’s Police Department is seeking a collaborative Business Systems Analyst to analyze processes and develop tech enhancements, serving as a liaison between users, City IT, and stakeholders. The role emphasizes clear documentation and training materials to ensure system accuracy and user readiness.

The ideal candidate brings strong analytical thinking, effective communication, and the ability to translate complex concepts for both technical and non-technical audiences, while

Qualifications

• Bachelor’s degree in Business, CS, IT, or related field, or equivalent experience.
• Minimum three years in systems analysis for policing or municipal applications.
• Ability to explain complex concepts to non-technical users and develop clear docs.

Responsibilities

• Analyze business needs and implement tech solutions for police department processes.
• Develop and deliver end-user training for business systems.
• Provide daily support for police tech apps and coordinate with IT and vendors.
• Create and maintain SOPs, user guides, and change communications.
• Research trends and assist with software/hardware procurement and upgrades.
• Serve as liaison between users, City IT, and other departments.
• Identify opportunities to streamline processes and reduce costs.

Skills

Analytical thinking

Communication skills

Documentation writing

Collaboration

Training & instruction

Education

Bachelor’s degree or equivalent

Tools

Tyler Technologies

Axon

Enforcement Mobile

LexisNexis

PowerDMS

Secure Access

Job description

Minimum Requirements:

Education:

• Bachelor's degree in Business, Computer Science, Information Technology, or related field. An equivalent combination of education and experience may substitute for the degree requirement.

Experience:

• Minimum of three years of systems application analysis, preparing system documentation, and related experience specific to the Police Department.

Tell me more...

Our ideal candidate is a collaborative team player with the skills necessary to analyze processes and develop technological enhancements using current systems to improve and automate operations within the Police Department. The candidate should possess strong analytical thinking and the ability to clearly explain complex concepts to non-technical users, while also developing, maintaining, and updating technical documentation such as procedures, workflows, and user guides to ensure accuracy and accessibility. This role serves as a key liaison between users, City IT personnel, and other stakeholders, requiring strong collaboration, communication, and interpersonal skills to understand organizational needs and translate them into effective solutions. The ideal candidate is self-motivated, detail-oriented, and able to work both independently and as part of a team to help others achieve their goals more efficiently through improved systems and processes.

What's the Job?

Peoria’s Police Department has an excellent opportunity for a Business Systems Analyst. Some of the duties for this position include:

1. Analyzes business needs and utilizes technological solutions to achieve efficient and cost-effective results; collaborates with users to evaluate program and system effectiveness; modifies department systems and enhances system controls, software functionality and/or efficiencies; works with department leadership to develop, track and evaluate performance measurement data.
2. Develops, coordinates, and delivers end-user training programs for business systems and technologies, including instructor-led sessions, virtual training, and self-paced learning materials. Designs and develops training curriculum, job aids, and instructional content tailored to varying user skill levels. Assesses training needs, evaluates training effectiveness, and updates materials to reflect system enhancements and evolving business processes. Establishes standards and control procedures; produces and maintains training documentation to support business and system rules, processes, and procedures.
3. Develops, manages, modifies and maintains police technological applications, to include, but not limited to, Tyler Technologies systems, Axon systems, Enforcement Mobile, LexisNexis, PowerDMS, and Secure Access. Provides daily support of technological applications used by employees and performs troubleshooting when department systems are not functioning properly; works with users, City IT staff, and vendors to determine cause and resolution; monitors Police technological application performance; fine-tunes Police technological application parameters, as needed.
4. Creates, edits, and maintains comprehensive technical documentation, including standard operating procedures (SOPs), user guides, system manuals, workflow diagrams, and change management communications, in accordance with application, City IT, and City standards. Demonstrates familiarity with established change management processes and practices, applying them to support effective communication, stakeholder engagement, and user readiness. Translates complex technical concepts into clear, user-friendly documentation for both technical and non-technical audiences; supports organizational change initiatives through effective communication and user readiness materials; ensures documentation remains current with system updates, process improvements, and organizational changes.
5. Identifies and researches trends and developments and makes recommendations on software and hardware needs; works with vendors, consultants and staff and assists with the procurement, budget and evaluation process on software and hardware related purchases for the department. Assists with system migrations to new technologies that contribute to department goals and objectives. Works with City IT and users to implement and test upgrades and new department systems.
6. Serves as departmental liaison with City IT and other departments on specific software issues, technology coordination and projects; assists with scheduling and managing the phases of system and software upgrades and implementation and performs unit, system and interface testing.
7. Uses complex analytical skills to perform extensive research and resolve technical, operational, and procedural problems; conducts and completes studies and surveys, conducts audits; collects and examines data to find areas of opportunity to streamline processes and procedures, improve services, reduce expenses, and to increase efficiencies.

Why Peoria?

Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.

Take a look at the great benefits offered to eligible employees: Click here to view benefits offered.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.

If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!

Get an inside look at the Culture of Peoria

We are PEORIA!

Professional, Ethical, Open, Responsive, Innovative, Accountable

An Equal Employment Opportunity Agency.

Peoria es una Agencia de Igualdad de Oportunidad de Empleo.

[e-mail] or 623-773-7100.