Police Services Dispatcher

City of Santa Ana; Santa Ana (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

The City of Santa Ana is seeking talented individuals for a dispatcher role in the Communications Unit, responsible for managing emergency calls and coordinating with multiple agencies. This position offers an opportunity to serve the community while working in a fast-paced environment focused on public safety.

Benefits

Bilingual pay bonus of $175 per month

Qualifications

• One year of work experience involving public contact.
• Typing ability of at least 35 words per minute.
• Ability to differentiate basic colors.

Responsibilities

• Receives 911 emergency calls and dispatches appropriate personnel.
• Coordinates with local, state, and federal agencies for information.
• Maintains contact with dispatched units to determine their status.

Skills

Public contact skills

Decision making under stress

Clear communication

Map reading

Typing proficiency

Education

High school diploma or G.E.D.

Job description

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to the community.

The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation.

Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment.

Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately.

• Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services
• Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed
• Dispatches emergency units on the computer aided dispatch
• Maintains contact with all units on assignment to determine status and location
• Provides assistance and explains response procedures
• May coordinate with state, county and other local agencies to provide information and coordinate call responses
• Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office
• Inputs data into calls for service for police response
• Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System
• Tests communications equipment and reports malfunctions
• Performs other functions as assigned

One year of clerical or other work experience involving public contact. Graduation from high school or G.E.D. equivalent may be used in combination with experience to provide the knowledge and abilities listed below.

Ability to learn: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment; some of the geography of the City and the location of streets and important buildings.

Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public.

CHARACTERISTICS OF SUCCESSFUL PERFORMERS:

Appropriate individuals prefer a fast paced, highly demanding work environment. They must be logical, level headed, and able to react appropriately and quickly in crisis and in routine situations. As the key link between the Police Department and citizens, dispatchers must be polite, patient and tactful with a focus on community oriented service in support of the Chief’s Community Oriented Policing Philosophy.

All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide .

Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (components 2 through 4 may be administered in different order):

1. ECOMM National Examination (Weighted 50%): includes multiple-choice video simulations and computer administered tests in which candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. The examination is administered by the National Testing Network (www.nationaltestingnetwork.com). DO NOT TAKE THE FRONTLINE EXAM UNTIL YOU RECEIVE E-MAIL COMMUNICATION FROM STAFF STATING YOU MEET THE MINIMUM QUALIFICATIONS.

2. Proof of Typing Ability (Performance Exam): (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted. Candidates must submit typing certificates at the time of filing the online application. Proof of the typing certificate will be required prior to being invited to the other selection process components.

3. Oral Interview Examination: (Weighted 50%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position.

2. Proof of Typing Ability (Performance Exam): (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted. Candidates must submit typing certificates at the time of filing the online application. Proof of the typing certificate will be required prior to being invited to the other selection process components.
3. Oral Interview Examination: (Weighted 50%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position.
NOTE: Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule departmental selection interviews with the Police Communications Manager.

Candidates who pass the departmental selection interview will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination.

Bilingual Oral Fluency Examination (If applicable): will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date. Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin.

About the company

PURPOSE Our purpose is to provide quality service to enhance the safety, livability and prosperity of our community. VISION The dynamic urban center of Orange County acclaimed for our: Investment In Children, Neighborhood Pride, Enriching Cul...

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.