Police Records Technician

City of Ocoee; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a vital role in police records management. This position involves a variety of tasks including greeting visitors, processing reports, and maintaining records systems. The ideal candidate will possess strong communication skills and a customer service background, along with the ability to handle sensitive information with discretion. Join a team where your contributions will support law enforcement efforts and enhance community safety. If you thrive in a dynamic environment and are eager to learn, this opportunity is perfect for you.

Qualifications

• One year of clerical, administrative, or technical support experience.
• Knowledge of office management and records procedures.

Responsibilities

• Greeting and assisting individuals entering the police department.
• Processing, classifying, filing, and distributing reports.
• Handling monetary transactions and performing audits.

Skills

Customer Service

Communication Skills

Records Management

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Automated Office Equipment

Law Enforcement Software

Job description

Responsible for technical, clerical, and customer service work related to the intake, maintenance, processing, dissemination, and retention of police records. Employees perform a variety of police records and information systems tasks in response to internal and external requests, requiring communication skills and knowledge of records procedures and operations. Work is performed under supervision with some independence within established policies.

The essential functions include:

1. Greeting and assisting individuals entering the police department professionally.
2. Processing, classifying, filing, and distributing reports.
3. Entering and retrieving information from computer systems and maintaining knowledge of records management.
4. Assisting persons seeking information or reports; supporting officers and investigators with records information.
5. Scanning reports, photographs, and other documents.
6. Processing court case files and transmitting information to relevant agencies.
7. Handling traffic citations and reports for official transmittal.
8. Timely data entry of daily reports, accident, incident, and arrest reports.
9. Classifying crimes for FIBRS/NIBRS reporting and ensuring accurate submission.
10. Managing mail, email, and telephone inquiries related to city services.
11. Preparing, filing, and distributing criminal reports; releasing information per legal statutes.
12. Performing records checks and public records requests.
13. Handling monetary transactions, issuing receipts, and performing audits.
14. Performing other related duties as assigned.

Qualifications include a high school diploma or GED plus one year of clerical, administrative, or technical support experience with automated office equipment, preferably with customer service experience. Bilingual skills in English/Spanish are preferred. Knowledge of office management, records procedures, and computer systems is required. Ability to learn law enforcement-related software, work in a team, adapt to schedules, communicate effectively, and establish working relationships is essential.