Police Dispatcher

California State University, Fresno; Fresno (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Police Dispatcher to join their team. This role is crucial for maintaining effective communications within the Fresno State Police Department and ensuring the safety of the campus community. As a dispatcher, you will manage dispatch communications, collaborate with law enforcement agencies, and handle sensitive information with confidentiality. The ideal candidate will be skilled in office automation, possess excellent communication abilities, and thrive in high-pressure situations. Join a supportive environment that values diversity and offers comprehensive benefits, including medical and retirement plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Holidays

Sick Leave

Vacation Time

Education Fee Waiver

Qualifications

• Knowledge of office methods and public safety communication protocols.
• Ability to maintain composure in stressful situations.

Responsibilities

• Provide essential dispatch communications for the campus police department.
• Maintain effective communication with officers and the public.

Skills

Effective Communication

Listening Skills

Office Automation Software

Interpersonal Skills

Stress Management

Education

High School Diploma or equivalent

POST Dispatcher Course

Tools

Automated Dispatch Systems

Job description

Apply now Job no: 524429
Work type: Staff
Location: Fresno
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location)
Position Description

Compensation and Benefits

Anticipated Hiring Salary Range: $4,300 - $4,500 per month

Full CSU Classification Salary Range: $3,505 -$6,294 per month

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program.

Job Summary

The Police Dispatcher is a specialized classification within the Fresno State Police Department. The Police Dispatcher provides essential dispatch communications. Dispatchers are responsible for maintaining effective and efficient communications between the dispatch center, campus police officers, non-sworn department personnel, other university departments and personnel, outside emergency and law enforcement agencies, and the public. The Police Dispatcher also plays a vital role in records maintenance.

Key Qualifications

• Knowledge of current office methods, practices, and procedures.
• Working knowledge of public safety-related agencies and the respective communication protocols.
• Ability to:
  • Learn the use of applicable automated dispatch and law enforcement systems and databases.
  • Effectively use a phonetic alphabet.
  • Provide clear and concise verbal directions quickly and accurately.
  • Apply effective listening, writing and oral skill and competence in interpreting and communicating procedures, policies, information, ideas, and instructions.
  • Transfer information accurately, both verbally and in writing.
  • Follow oral and written instructions.
  • Use standard office automation software including word processing, email, and related software applications.
  • Handle a wide range of interpersonal interactions effectively.
  • Maintain composure in highly stressful situations or when dealing with difficult individuals.
  • Maintain the confidentiality of sensitive information.
  • Work effectively with faculty, students, and the general public staff from diverse ethnic, cultural and socio-economic backgrounds.
• Work day, night, and weekend shifts.
• Willingness and ability to work overtime for shift coverage and events as needed.
• A history of regular attendance and positive performance evaluations.
• Must successfully pass a POST Dispatcher Background Check.
• Must have a working knowledge of legal codes, requirements, and procedures for receiving complaints and calls for service, as well as dispatching officers and other public safety staff appropriately.

Education and Experience

• High School Diploma or equivalent.
• Must have completed the Police Officers Standards and Training (POST) Dispatcher Course.
  
  • Preferred Skills:
    • One (1) year of dispatching experience in a law enforcement or comparable agency within the last five (5) years.

Department Summary

The Fresno State Police Department is operational 24 hours a day, year-round, to provide assistance and to serve the campus community.

Deadline & Application Instructions

This position is open until filled.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) and medical and psychological exams must be completed satisfactorily before any candidate may start work with California State University, Fresno.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)