Police Dispatcher

The California State University; Fresno (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Police Dispatcher to join their team in Fresno. This role is crucial for ensuring effective communication within the campus police department and with external emergency services. As a Police Dispatcher, you will manage dispatch communications, maintain records, and provide support during emergencies. The position offers a comprehensive benefits package, including medical, dental, and retirement plans, making it an excellent opportunity for those looking to contribute to campus safety while enjoying a stable and rewarding career. Join a vibrant community committed to diversity and excellence!

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Sick and vacation time

Retirement plan

Fee waiver education program

Qualifications

• Must have completed the POST Dispatcher Course.
• Knowledge of public safety communication protocols is essential.

Responsibilities

• Provide essential dispatch communications for campus police.
• Maintain effective communication with officers and the public.

Skills

Effective communication skills

Ability to maintain composure under stress

Interpersonal skills

Listening skills

Writing skills

Education

High School Diploma or equivalent

Dispatching experience in law enforcement

Tools

Automated dispatch systems

Standard office automation software

Job description

Apply now Job no: 524429
Work type: Staff
Location: Fresno
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location)
Position Description

Police Dispatcher
(Police Dispatcher I)

Compensation and Benefits

Anticipated Hiring Salary Range: $4,300 - $4,500 per month

Full CSU Classification Salary Range: $3,505 -$6,294 per month

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program.

Job Summary

The Police Dispatcher is a specialized classification within the Fresno State Police Department. The Police Dispatcher provides essential dispatch communications. Dispatchers are responsible for maintaining effective and efficient communications between the dispatch center, campus police officers, non-sworn department personnel, other university departments and personnel, outside emergency and law enforcement agencies, and the public. The Police Dispatcher also plays a vital role in records maintenance.

Key Qualifications

• Knowledge of current office methods, practices, and procedures.
• Working knowledge of public safety-related agencies and the respective communication protocols.
• Ability to:
  • Learn the use of applicable automated dispatch and law enforcement systems and databases.
  • Effectively use a phonetic alphabet.
  • Provide clear and concise verbal directions quickly and accurately.
  • Apply effective listening, writing and oral skill and competence in interpreting and communicating procedures, policies, information, ideas, and instructions.
  • Transfer information accurately, both verbally and in writing.
  • Follow oral and written instructions.
  • Use standard office automation software including word processing, email, and related software applications.
  • Handle a wide range of interpersonal interactions effectively.
  • Maintain composure in highly stressful situations or when dealing with difficult individuals.
  • Maintain the confidentiality of sensitive information.
  • Work effectively with faculty, students, and the general public staff from diverse ethnic, cultural and socio-economic backgrounds.
• Work day, night, and weekend shifts.
• Willingness and ability to work overtime for shift coverage and events as needed.
• A history of regular attendance and positive performance evaluations.
• Must have completed the Police Officers Standards and Training (POST) Dispatcher Course.
• Must successfully pass a POST Dispatcher Background Check.
• Must have a working knowledge of legal codes, requirements, and procedures for receiving complaints and calls for service, as well as dispatching officers and other public safety staff appropriately.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• High School Diploma or equivalent.
• One (1) year of dispatching experience in a law enforcement or comparable agency within the last five (5) years.
  • Preferred Skills:
    • Three (3) years of dispatching experience in a law enforcement or comparable agency within the last ten years.

Department Summary

The Fresno State Police Department is operational 24 hours a day, year-round, to provide assistance and to serve the campus community.

We are comprised of two operational areas:

Patrol Operations is responsible for the department's law enforcement functions. Traffic Operations is responsible for the department's parking and traffic management functions. Fresno State Police Department's 27 sworn officers have full peace officer powers in the state of California. Fresno State Police Department employs 16 Community Service Specialists, 7 dispatchers, and 5 administrative support staff members. Per statute, Education Code Section 89560, the department’s primary jurisdiction is university property and one mile beyond the campus property.

Deadline & Application Instructions

This position is open until filled.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health applicable to their age, medical condition, and other relevant indications.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) and medical and psychological exams must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check or exams may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)