Police Dispatch Supervisor — Lead 24/7 Communications

University of Massachusetts Lowell; Lowell (MA); On-site; USD 109,000 - 136,000; Full time

Job summary

University of Massachusetts Lowell Police Department is seeking a Dispatch Supervisor within the University Police to oversee the 24/7 Dispatch Center and supervise all police dispatchers across shifts. The role includes scheduling oversight, time-sheet review, training, and enforcing procedures to ensure accurate logs and safe operations.

Internal Teamsters bargaining unit candidates are encouraged to apply.

Qualifications

• Must be a US citizen.
• High School Diploma or GED equivalent.
• Three or more years of Police Dispatch experience.
• Knowledge of radio dispatch procedures and supervisory practices and principles.
• Knowledge or ability to learn and demonstrate expertise in operating the Mass Criminal Justice History Systems, NCIC and LEAPS Systems.
• Work requires good judgment and/or independent thinking.
• And the ability to supervise others.
• The ability to work effectively with diverse groups.

Responsibilities

• Performs duties of a Police Dispatcher.
• Supervises all police dispatchers on all shifts and assists the Director of Communications with oversight of the Dispatch Center.
• Oversees daily 24/7 scheduling of dispatchers.
• Oversee the shift bidding per contract.
• Reviews and approve time sheets, leave requests, assures there is proper shift coverage for the leave requests and assists with OT/Detail slip processing.
• Reads, examines, and reviews logs, reports and computer input prepared by subordinate staff for accuracy; makes corrections and/or forwards to appropriate staff for corrective actions.
• Guide other employees in the functioning of the dispatch center.
• Responsible for the training of new dispatch personnel and remedial training of current staff as required.
• Provides recommendations to supervisor and implements approved changes in procedures; communicates changes to all staff affected.
• Reports all personnel deficiencies to the Director of Communications.
• Receives/reviews complaints made against dispatchers and forwards via chain of command for further investigation.
• Assist in the disciplinary process when required.
• Completes annual evaluations of all police dispatchers.
• Coordinate the LEAPS and CJIS programs and serve as the Department representative with these organizations.

Skills

Police dispatcher experience

Supervisory skills

Communication

Team coordination

Mass CJIS/NCIC/LEAPS knowledge

Education

High School Diploma or GED

Tools

Mass CJIS

NCIC

LEAPS

Job description

University of Massachusetts Lowell Police Department is seeking a Dispatch Supervisor within the University Police to oversee the 24/7 Dispatch Center and supervise all police dispatchers across shifts. The role includes scheduling oversight, time-sheet review, training, and enforcing procedures to ensure accurate logs and safe operations.

Internal Teamsters bargaining unit candidates are encouraged to apply.