Emergency Dispatch Supervisor - 24/7 Public Safety Lead

Southern Arkansas University; Fairbanks (AK); Hybrid; USD 80,000 - 110,000; Full time

Job summary

University of Alaska Fairbanks Police Department seeks an Emergency Dispatch Supervisor to lead the 24/7 Emergency Communications Center operations. You will supervise dispatchers, oversee training, schedules, and performance, and collaborate with the Chief of Police on procedures and technology needs.

You will help ensure compliance with laws, policies, and professional standards while remaining calm under pressure and providing high-quality public-safety communications during emergencies and

Qualifications

• 4 years dispatching experience with 2 years in a supervisory/training role.
• Certification requirements maintained for the duration of employment.
• Associate's degree or higher preferred; relevant coursework encouraged.

Responsibilities

• Supervise day-to-day operations of a 24-hour emergency comms center.
• Hire, train, schedule, coach, and evaluate Emergency Dispatchers.
• Develop procedures, ensure compliance, and support department leadership.

Skills

Public-Safety Communications

Leadership & Supervision

Training & Development

Decision-Making Under Pressure

Communication Skills

Organization & Time Mgmt

Quality Assurance

Technology Systems

Collaboration

Adaptability

Professionalism & Integrity

Education

Associate's degree or higher

Communications Center Manager Course or Equivalent

CTO/FTO Course

CTO/FTO Refresher Course

APCO Telecommunicator 1

Methods of Instruction Course (preferred)

Tools

Computer-Aided Dispatch Systems

Emergency Telephone Systems

Public-Safety Radio Systems

Recording Systems

Alarm Monitoring Systems

Criminal Justice Information Systems

Job description

University of Alaska Fairbanks Police Department seeks an Emergency Dispatch Supervisor to lead the 24/7 Emergency Communications Center operations. You will supervise dispatchers, oversee training, schedules, and performance, and collaborate with the Chief of Police on procedures and technology needs.

You will help ensure compliance with laws, policies, and professional standards while remaining calm under pressure and providing high-quality public-safety communications during emergencies and