Dispatch Supervisor (Internal Only)

University of Massachusetts Lowell; Lowell (MA); On-site; USD 109,000 - 136,000; Full time

Job summary

University of Massachusetts Lowell Police Department is seeking a Dispatch Supervisor within the University Police to oversee the 24/7 Dispatch Center and supervise all police dispatchers across shifts. The role includes scheduling oversight, time-sheet review, training, and enforcing procedures to ensure accurate logs and safe operations.

Internal Teamsters bargaining unit candidates are encouraged to apply.

Qualifications

• Must be a US citizen.
• High School Diploma or GED equivalent.
• Three or more years of Police Dispatch experience.
• Knowledge of radio dispatch procedures and supervisory practices and principles.
• Knowledge or ability to learn and demonstrate expertise in operating the Mass Criminal Justice History Systems, NCIC and LEAPS Systems.
• Work requires good judgment and/or independent thinking.
• And the ability to supervise others.
• The ability to work effectively with diverse groups.

Responsibilities

• Performs duties of a Police Dispatcher.
• Supervises all police dispatchers on all shifts and assists the Director of Communications with oversight of the Dispatch Center.
• Oversees daily 24/7 scheduling of dispatchers.
• Oversee the shift bidding per contract.
• Reviews and approve time sheets, leave requests, assures there is proper shift coverage for the leave requests and assists with OT/Detail slip processing.
• Reads, examines, and reviews logs, reports and computer input prepared by subordinate staff for accuracy; makes corrections and/or forwards to appropriate staff for corrective actions.
• Guide other employees in the functioning of the dispatch center.
• Responsible for the training of new dispatch personnel and remedial training of current staff as required.
• Provides recommendations to supervisor and implements approved changes in procedures; communicates changes to all staff affected.
• Reports all personnel deficiencies to the Director of Communications.
• Receives/reviews complaints made against dispatchers and forwards via chain of command for further investigation.
• Assist in the disciplinary process when required.
• Completes annual evaluations of all police dispatchers.
• Coordinate the LEAPS and CJIS programs and serve as the Department representative with these organizations.

Skills

Police dispatcher experience

Supervisory skills

Communication

Team coordination

Mass CJIS/NCIC/LEAPS knowledge

Education

High School Diploma or GED

Tools

Mass CJIS

NCIC

LEAPS

Job description

Job no: 530414

Position type: Staff Full Time

Benefit Status: Benefited-Union

Campus: UMass Lowell

Department: University Police

Salary: Grade 15D, Step 1

Applications Open: Oct 23 2026

Applications Close: Nov 05 2026

General Summary of Position:

This being an internal opportunity, only internal International Teamsters Union Local 25 Bargaining unit candidates are eligible to apply for this position.

The University of Massachusetts Lowell Police Department is a full-service police agency that serves the University Community and operates 24 hours a day, seven days a week. The Dispatch Supervisor oversees and coordinates functions of the University Police Dispatch Office and its personnel.

Essential Job Duties:

• Performs duties of a Police Dispatcher.
• Supervises all police dispatchers on all shifts and assists the Director of Communications with oversight of the Dispatch Center.
• Oversees daily 24/7 scheduling of dispatchers. Oversee the shift bidding per contract. Reviews and approve time sheets, leave requests, assures there is proper shift coverage for the leave requests and assists with OT/Detail slip processing.
• Reads, examines, and reviews logs, reports and computer input prepared by subordinate staff for accuracy; makes corrections and/or forwards to appropriate staff for corrective actions.
• Guide other employees in the functioning of the dispatch center. Responsible for the training of new dispatch personnel and remedial training of current staff as required.
• Provides recommendations to supervisor and implements approved changes in procedures; communicates changes to all staff affected.
• Reports all personnel deficiencies to the Director of Communications. Receives/reviews complaints made against dispatchers and forwards via chain of command for further investigation. Assist in the disciplinary process when required. Completes annual evaluations of all police dispatchers.
• Good judgment is required in applying guidelines, policies and procedures at all times, to include during times of emergency or high stress situations.
• Coordinate the LEAPS and CJIS programs and serve as the Department representative with these organizations.

Promote the University’s commitment to customer service by:

• Building effective partnerships with co-workers throughout the University.
• Freely sharing appropriate information and providing assistance when needed.
• Ensuring optimum service to all internal and external partners in response to all requests for service and information.
• Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Other Job Duties:

• Performs other related duties as assigned.

Minimum Qualifications (Required):

• Must be a US Citizen.
• High School Diploma or GED equivalent.
• Three or more years of Police Dispatch experience.
• Knowledge of radio dispatch procedures and supervisory practices and principles.
• Knowledge or ability to learn and demonstrate expertise in operating the Mass Criminal Justice History Systems, NCIC and LEAPS Systems.
• Work requires good judgment and/or independent thinking.
• And the ability to supervise others.
• The ability to work effectively with diverse groups.

Additional Considerations:

• Some college preferred.
• Flexibility to work various shifts and hours to perform duties of Police Radio Dispatcher and/or supervisory oversight of a 24/7 Public Safety Dispatch Operation.

This position is full-time, benefited and in the Teamsters union. Grade 15D with anticipated step 1 minimum: 15D $2,689.39 bi-weekly.