Police Communications Operator (PCO)

University of Maryland, Baltimore; Baltimore (MD); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Pension plan

Paid leave

Tuition remission

Job summary

The University of Maryland, Baltimore Department of Police and Public Safety is seeking a Police Communications Operator to perform police communications and related clerical work in a central center. The role requires handling emergency lines, radio dispatch, and data entry while maintaining logs and reports.

Work is performed primarily on-site in Maryland as part of a public safety team committed to professional and ethical service, with benefits including pension, leave, health insurance, and

Qualifications

• High school diploma or GED required.
• Two years of clerical or related experience preferred.
• Ability to type accurately and learn emergency communications procedures.

Responsibilities

• Operate emergency telephones, radios, teletype, and computer terminals.
• Answer emergency lines and monitor radio communications.
• Dispatch officers and notify command and staff of incidents.
• Input data related to police activities and maintain logs and reports.

Skills

Typing

Emergency comms

Oral and written communication

Calm under pressure

Education

High School Diploma or GED

Job description

The University of Maryland, Baltimore Department of Police andPublic Safety has an exciting opportunity for a PoliceCommunications Operator.

ABOUT US

The University of Maryland, Baltimore Department of Police andPublic Safety's mission is to promote a safe and secure campusenvironment for students, faculty, staff, and visitors. We willprovide professional public safety services ethically and fairlythrough education, engagement, and collaboration. We will adhere tothe Core Values of the University of Maryland, Baltimore. Read thefull Mission, Vision, and Strategic Plan here:https://www.umaryland.edu/police/meet-umb-police-and-public-safety/.

JOB SUMMARY:

Under general supervision, performs police communications andrelated clerical work in a central communications center.

Benefits: Non-Exempt Regular

UMB offers a comprehensive benefits package that prioritizeswellness, work/life balance, and professional development, alongwith additional exciting perks that employees cantake advantage of. This position participates in a retirementprogram (pension), effective on your date of hire. Non-exemptregular staff receive a generous PAID leave package that startswith 14 days of vacation accrued per year, 15 paid holidays, 3personal leave, unlimited accrual of sick time, and time forcommunity service; comprehensive health insurance; professionallearning and development programs; tuition remission for employeesand their dependents at any University System of Maryland school;and flexible work schedules and teleworking options (if applicableper job).

UMB is a public university and constituent institution of theUniversity System of Maryland. All employees are expected to workprimarily physically within the State of Maryland.

The ideal candidate will personally connect with theAdministration and Finance Guiding Principles which closely mirrorUMB's core values: Respect and Integrity, Well-Being andSustainability, Equity and Justice, and Innovation andDiscovery.

Primary Duties:

1. Operates emergency telephones, two-way radios, teletype,telecommunications and computer terminal equipment, closed circuittelevisions, remote control cameras, alarm and securitysystems.
2. Answers emergency telephone lines. Monitors and maintains radiocommunications.
3. Receives and records information and requests related to policeservices. Dispatches police officers. Notifies command,supervisory, and administrative personnel about incidents.
4. Transmits and receives telephonic communications with thesurrounding local jurisdictions.
5. Operates specialized communications networking equipment andcomputer terminals. Accesses restricted law enforcementnetworks.
6. Obtains, inputs, and receives data related to police activitiessuch as criminal history, warrants, and vehicle registration.
7. Monitors radio frequencies and transmissions of the Allied LawEnforcement Agencies, National Weather Service, and Maryland CivilDefense.
8. Relays information from field officers requesting back up andsupport services such as crime lab technicians, K-9 unit, emergencymedical services, rescue, and fire equipment.
9. Maintains manual and computerized logs and prepares complaintcontrol cards and reports.
10. Monitors safety and security systems, reports malfunctions asappropriate, and dispatches appropriate personnel to alarmsite.

Note:

The intent of this list of primary duties is toprovide a representative summary of the major duties andresponsibilities of this job. Incumbents perform other relatedduties assigned. Specific duties and responsibilities may varybased upon departmental needs.

Qualifications :

Education:

High School Diploma or GED.

Experience:

Two (2) years' clerical or other relatedexperience.

Other:

Except for qualifications established by law,additional related experience and formal education in which one hasgained the knowledge, skills, and abilities required for fullperformance of the work of the job class may be substituted for theeducation or experience requirement on a year-for-year basis with30 college credits being equivalent to one year ofexperience.

Required Knowledge/Skills/Abilities:

Skill in the use of keyboards and office equipment. Ability to typeaccurately; to learn emergency communications work; to learnapplicable procedures and regulations; to communicate effectivelyboth orally and in writing; to react calmly, quickly, anddecisively in emergency situations; to obtain, summarize and relayinformation orally and in writing; to follow oral and writteninstructions; to write legibly; to monitor multiple radiofrequencies.

Conditions of Employment:

Applicants must submit to and successfully pass a comprehensivebackground investigation.

Based on the duties of this position, selected candidates are eligible to participate in the Bargaining Unit(Union).

Hiring Range:

$46,500 - $50,731.71 (pre-probation),commensurate with education and experience.

UMB is committed to cultivating a diverse and inclusive workforceand is proud to be an equal employment opportunity employer. Allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, ancestry or nationalorigin, sex, pregnancy or related conditions, sexual orientation,gender identity or expression, genetic information, physical ormental disability, marital status, protected veteran's status, orany other legally protected classification.

If you anticipate needing a reasonable accommodation for adisability under the Americans with Disabilities Act (ADA), duringany part of the employment process, please submit a UMB Job Applicant Accommodation Request. Youmay also contact [e-mail] Please note thatonly inquiries concerning an ADA request for reasonableaccommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discriminationin any education program or activity that it operates. Individualsmay report concerns or questions to the Title IX Coordinator. Readthe UMB Notice of Non-Discrimination for moreinformation.