POLICE COMMUNICATIONS SUPERVISOR

University of Maryland; Baltimore (MD); On-site; USD 67,317 - 71,219; Full time

Benefits offered by this job

Generous paid leave package

Comprehensive health insurance

Tuition remission for employees and dependents

Flexible work schedules

Teleworking options

Job summary

An established industry player is seeking a dedicated Police Communications Supervisor to oversee the operations of a critical communications center. This role involves planning and coordinating staffing schedules, ensuring adherence to state requirements, and providing training for new staff. You will play a vital part in maintaining effective emergency communication practices while developing improvements to the center's operations. With a strong emphasis on wellness and professional development, this position offers a supportive environment where your contributions will have a significant impact on public safety and community service. Join a diverse and inclusive workforce committed to excellence.

Qualifications

• 4 years as a Police Communications Operator required.
• Certification to operate NCIC is necessary.

Responsibilities

• Supervise and coordinate the Police Communications Center operations.
• Develop training programs for new employees and staff.

Skills

Emergency communications practices

Communication skills

Supervisory skills

Technical problem-solving

Education

High School Diploma or GED

Tools

Telecommunications equipment

Computer terminal

Job description

Job Description - POLICE COMMUNICATIONS SUPERVISOR (2500006M)

The University of Maryland, Baltimore Department of Police and Public Safety has an exciting opportunity for a Police Communications Supervisor. Under general supervision, this position is responsible for the supervision and operation of the UMB Police Communications Center.

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension), effective on your date of hire. Non-exempt regular staff receive a generous PAID leave package that starts with 11 days of vacation accrued per year, 16 paid holidays, 3 personal leave, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

Primary Duties:

• Plans, organizes, and coordinates the functions and operations of the Police Communications Center. Develops staffing schedules and supervises the 24-hour operations of the Center.
• Plans and coordinates maintenance and improvements to all electronic and computer equipment.
• Assures Center adherence to State requirements as a 911 Public Safety Answer Point (PSAP). Monitors the efficiency of the Center and makes recommendations for improvements where needed.
• Develops and provides training programs for new employees and in-service training for the staff.
• Receives and investigates complaints related to Center operations. Drafts written responses or recommendations for corrective action.
• Coordinates fingerprinting services for Child Care background investigations with Criminal Justice Information System-Central Repository and the University community. Responds to other related requests as appropriate.
• Performs all duties of a Police Communications Operator as needed.

Qualifications

Education: High School Diploma or GED.

Experience: Four (4) years as a Police Communications Operator.

Preferred Experience: Experience as a Lead and/or Supervisory Police Telecommunicator/dispatcher or equivalent title with a federal, state, county, college/university, or municipal Police organization preferred.

Other: Certification to operate a National Criminal Information Center (NCIC).

Required Knowledge/Skills/Abilities:
Comprehensive knowledge of emergency communications practices and procedures. Skill in the operation of assigned communications equipment including telephones, voice recorder, computer terminal and input keyboard, radio transmitter, and teletypewriter; in summarizing and relaying information; in the use of keyboards and office equipment. Ability to analyze a variety of communication problems and make technical and procedural recommendations for their resolution; to communicate effectively both orally and in writing; to coordinate activities of several sections involved in emergency call and dispatch functions; to maintain records and prepare written reports; to establish and maintain effective working relationships; to supervise and train assigned staff; to remain calm under pressure and function effectively in situations involving stress and uncertainty.

Conditions of Employment:
Applicants must submit to and successfully pass a comprehensive background investigation. Candidates selected for employment may be subject to medical inquiries and/or medical examination to determine the ability to perform the job.

Employees in this job class must maintain certification for NCIC operation.

Based on the duties of this position, selected candidates are not eligible to participate in the Bargaining Unit (Union).

HIRING RANGE: $67,317.07 - $71,219.51, commensurate with education and experience.

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.