Police Communications Operator

Commonwealth of Pennsylvania; Reading (Berks County); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Commonwealth of Pennsylvania's Pennsylvania State Police invites qualified candidates to join the Reading Troop L as Police Communications Operator. The role involves handling emergency and non-emergency calls, dispatching information, coordinating with multiple agencies, and maintaining critical records.

You will also assist the public and participate in training to ensure effective communications. Working a full-time schedule with rotating shifts, weekends, and holidays, you will be part of a

Formación

• Two+ years using two-way radio, multi-line telephone, or CAD systems.
• Two+ years using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits or equivalent combination of experience and training.

Responsabilidades

• Handle emergency and non-emergency calls, assess needs, and identify appropriate responses.
• Relay incident details to Troopers and coordinate communication via radio, phone, and computer systems.
• Coordinate with police, fire, medical, and other agencies to share information and request assistance
• Access, update, and maintain incident and operational records using electronic systems
• Respond to public inquiries and assist station visitors with information or arrangements
• Participate in communications training and help train new operators on procedures and practices

Conocimientos

Two-way radio experience

CAD/dispatch systems

Educación

60 college credits

Descripción del empleo

Become a Police Communications Operator with the Pennsylvania State Police (PSP) at Troop L, Reading and step into a role where your talent makes a real difference. Your quick thinking and calm focus help Troopers take action when every moment counts. You become part of a dedicated team that works together to protect and support communities across the region. Choose a career that brings purpose, challenge, and steady growth every day.

This position supports public safety by receiving, managing, and relaying information that guides emergency and non-emergency responses. The role requires clear communication, careful attention, and strong teamwork. As a Police Communications Operator, you will perform the following duties:

• Call Handling: Receive and assess emergency and non-emergency calls to identify needs and determine appropriate responses
• Information Dispatch: Relay incident details to Troopers and coordinate communication using radio, telephone, and computer systems
• Agency Coordination: Contact police, fire, medical, and other agencies to share information and request assistance
• Record Management: Use electronic systems to access, update, and maintain incident and operational records
• Public Assistance: Respond to inquiries from the public and assist station visitors by providing information or arranging support
• Training Support: Participate in communications training and help train new operators on procedures and practices

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information;or
• Completion of 60 college credits;or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.