Police Communications Operator

Commonwealth of Pennsylvania; Moon Township (Allegheny County); On-site; USD 50,000 - 75,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Police Communications Operator in Moon Township, PA to guide information in urgent situations and support Troopers with timely communications. The role emphasizes accuracy, rapid response, and coordination across radio, phone, and computer systems.

The position involves rotating shifts, no telework, and adherence to department procedures. Applicants must meet CJIS, CLEAN, and JNET certifications within probation.

Qualifications

• Two years of experience with two-way radio, multi-line telephone, or computer aided dispatch systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits; or an equivalent combination of experience and training.

Responsibilities

• Call Handling: Receive and assess emergency and non-emergency calls from the public and dispatch required responses.
• Incident Coordination: Relay information to Troopers and responders via radio, telephone, and computer systems.
• Record Management: Enter, research, and update data in electronic databases.
• Public Assistance: Respond to inquiries and provide information per department procedures.
• Visitor Support: Greet station visitors and connect them with appropriate personnel.
• Training Participation: Attend required training and assist in training new operators.

Skills

Two-year radio/dispatch experience

CAD/dispatch systems

Data entry experience

Education

60 college credits

Tools

Database software

Job description

Position Information

• Salary: $49,948.00 - $75,298.00 Annually
• Location: Allegheny County, PA
• Job Type: Non-Civil Service Permanent Full-time
• Job Number: N-2026-60898
• Department: Pennsylvania State Police
• Division: SP Stf Srvs Unt Pittsburgh
• Opening Date: 10/19/2026
• Closing Date: 10/23/2026 11:59 PM Eastern
• Job Code: 73020
• Position Number: Multiple positions may be filled from this posting.
• Union: AFSCME
• Bargaining Unit: A1
• Pay Group: ST05
• Bureau / Division Code: 00201231
• Bureau / Division: Troop B, Pittsburgh
• Worksite Address: 449 McCormick Road
• City: Moon Township, Pennsylania
• Zip Code: 15108
• Contact Name: PSP Human Resource Civilian Placement
• Contact Email: [e-mail]

THE POSITION

Become the link that keeps operations moving as a Police Communications Operator for the Pennsylvania State Police! In this role, you guide important information where it needs to go, often in urgent situations. Your steady approach helps Troopers respond quickly and effectively. Take on a role where your work has a clear and direct impact!

DESCRIPTION OF WORK

This position supports State Police operations by receiving, transmitting, and coordinating important communications. It ensures timely and accurate information flow during emergencies and routine requests. As a Police Communications Operator, you will perform the following duties:

• Call Handling: Receive and assess emergency and non-emergency calls from the public and dispatch required responses
• Incident Coordination: Relay information to Troopers and other responders using radio, telephone, and computer systems
• Record Management: Enter, research, and update data in electronic database systems
• Public Assistance: Respond to administrative inquiries and provide information consistent with department procedures
• Visitor Support: Greet station visitors, determine needs, and connect them with appropriate personnel
• Training Participation: Attend required training sessions and assist with training new operators on communication procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work Hours: Rotating Shifts, including weekends and holidays (40 hour work week).
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.

Veterans

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.