Police Communications Operator

Commonwealth of Pennsylvania; West Hanover Township (PA); Presencial; USD 50 000 - 75 000; Tempo integral

Resumo da oferta

Commonwealth of Pennsylvania in Harrisburg is seeking Police Communications Operator to support public safety across the state. You will receive calls, dispatch troopers, and maintain critical records to ensure rapid, accurate responses to incidents.

The role requires experience with radio/telephony, dispersed systems, and strong attention to detail. Ability to work rotating shifts, including weekends/holidays, is essential.

Qualificações

• Two years in two-way radio, multi-line phone, or CAD systems.
• Two years using computer systems to enter, update, and retrieve information.
• 60 college credits or equivalent experience.

Responsabilidades

• Handle emergency and non-emergency calls, gather details, prioritize incidents.
• Dispatch troopers, coordinate with agencies, relay information.
• Access records using CLEAN, JNET, and related systems.
• Maintain electronic records of ongoing events and trooper status.
• Answer administrative questions and assist station visitors.

Conhecimentos

Two-way radio experience

Telephone dispatch

Computer systems use

Formação académica

60 college credits

Equivalent experience

Ferramentas

CLEAN

JNET

Public safety software

Descrição da oferta de emprego

Salary

$49,948.00 - $75,298.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-60831

Department

Pennsylvania State Police

Division

SP Stf Srvs Unt Harrisburg

Opening Date

10/19/2026

Closing Date

10/23/2026 11:59 PM Eastern

Job Code

73020

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST05

Bureau / Division Code

00202111

Bureau / Division

Troop H, Harrisburg

Worksite Address

8000 Bretz Drive

City

Harrisburg, Pennsylvania

Zip Code

17112

Contact Name

PSP Human Resource Civilian Placement

Contact Email

[e-mail]

The Position

Are you ready to step into a fast-moving communications role that supports law enforcement across Pennsylvania? The Police Communications Operator position with the Pennsylvania State Police (PSP) places you at the center of vital public safety operations. This enhanced opportunity allows you to strengthen your skills, gain important new ones, and contribute to the core values that guide the PSP. In this role, you help troopers respond quickly and accurately to calls for assistance. Join a team where your focus, steady judgment, and dedication make a real difference each day.

Description of Work

This position plays a key role in receiving, sharing, and maintaining public safety information for troopers across the Commonwealth. The work supports law enforcement by ensuring quick, accurate communication during both routine and emergency situations. As a Police Communications Operator, you will perform the following duties:

• Call Handling: Receive emergency and non-emergency calls, gather key details, and prioritize incidents
• Radio Dispatching: Relay information to troopers, communicate with other agencies, and coordinate needed responses
• Record Access: Use systems such as the Commonwealth Law Enforcement Assistance Network (CLEAN), the Pennsylvania Justice Network (JNET), and other systems to review, research, and update law enforcement records
• Incident Tracking: Maintain accurate electronic records of ongoing events and monitor trooper status and locations
• Public Assistance: Respond to administrative questions and assist station visitors by providing information or arranging support

Work Schedule and Additional Information

• Full-time employment, 40-hour work week
• Work hours involve rotating shifts, which include weekends and holidays.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements

• One year of experience receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
• One year of experience in dispatching police, fire, or ambulance services for emergency response
• You must be able to perform essential job functions.

Legal Requirements

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.