Police Communications Operator

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 42,000 - 65,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Police Communications Operator to support Pennsylvania State Police communications, coordinating critical information during emergencies and routine requests. You will handle calls, relay data to Troopers, and manage records while ensuring accuracy and speed.

Role involves non-telework, rotating shifts including weekends, and adherence to department procedures. Training and certification requirements are listed, emphasizing clear communication and reliable

Qualifications

• Two years of experience with two-way radio, multi-line telephone, or CAD systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits or an equivalent combination of experience and training.

Responsibilities

• Receive and assess emergency and non-emergency calls and dispatch responses.
• Relay information to Troopers and responders using radio, telephone, and computer systems.
• Enter, research, and update data in electronic databases.
• Respond to administrative inquiries and provide information per procedures.
• Greet station visitors and connect them with appropriate personnel.
• Attend required training and assist with training new operators.

Skills

Two-way radio experience

Multi-line telephone experience

CAD systems experience

Education

60 college credits

Job description

THE POSITION

Become the link that keeps operations moving as a Police Communications Operator for the Pennsylvania State Police! In this role, you guide important information where it needs to be, often in urgent situations. Your steady approach helps Troopers respond quickly and effectively. Take on a role where your work has a clear and direct impact!

DESCRIPTION OF WORK

This position supports State Police operations by receiving, transmitting, and coordinating important communications. It ensures timely and accurate information flow during emergencies and routine requests. As a Police Communications Operator, you will perform the following duties:

• Call Handling: Receive and assess emergency and non-emergency calls from the public and dispatch required responses
• Incident Coordination: Relay information to Troopers and other responders using radio, telephone, and computer systems
• Record Management: Enter, research, and update data in electronic database systems
• Public Assistance: Respond to administrative inquiries and provide information consistent with department procedures
• Visitor Support: Greet station visitors, determine needs, and connect them with appropriate personnel
• Training Participation: Attend required training sessions and assist with training new operators on communication procedures

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

• Full-time employment
• Work Hours: Rotating Shifts, including weekends and holidays (40 hour work week).
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.