Police Communications Operator

Commonwealth of Pennsylvania; Pennsylvania; Presencial; USD 38.000 - 50.000; Jornada completa

Descripción de la vacante

The Commonwealth of Pennsylvania's Pennsylvania State Police in Greensburg is seeking a Police Communications Operator to support public safety through rapid information flow between the public and law enforcement. You will handle emergency and non-emergency calls, dispatch Troopers, and coordinate with fire, EMS, towing, and PennDOT.

This full-time role involves rotating shifts, limited telework, and on-the-job training to learn procedures and policies.

Formación

• Two years of experience with two-way radio, multi-line telephones, or CAD systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits; or an equivalent combination of experience and training.

Responsabilidades

• Receive calls from the public and 911 operators, gather details, determine response needs, and prioritize incidents.
• Dispatch Troopers, relay incident information, and coordinate with police, fire, ambulance, towing, and PennDOT.
• Use computer programs to research, access, and maintain records, and update electronic incident systems.

Conocimientos

Two-way radio

Multi-line telephone

Computer aided dispatch

Computer systems entry

Educación

60 college credits

Descripción del empleo

THE POSITION

The Pennsylvania State Police (PSP) is searching for a motivated Police Communications Operator to support vital public safety work at Troop A, Greensburg. In this fast-paced role, you help guide information where it is needed most during both emergency and non-emergency situations. Each shift offers the chance to grow your abilities, support law enforcement, and make a positive impact. Your service will help protect the community and ensure strong communication across the agency.

DESCRIPTION OF WORK

This position plays a key role in supporting public safety by managing critical communication between the public and law enforcement. As a Police Communications Operator, you will perform the following duties:

• Emergency Call Handling: Receive calls from the public and 911 operators, gather details, determine response needs, and prioritize incidents
• Incident Dispatching: Dispatch Troopers, relay incident information, and coordinate with police, fire, ambulance, towing, and PennDOT
• Record Management: Use various computer programs to research, access, and maintain records, and update electronic incident systems
• Communication Support: Share updates with Troopers and other operators, monitor Trooper locations, and interpret maps
• Public Assistance: Respond to administrative inquiries, greet station visitors, and provide information or arrange Trooper assistance
• Training Participation: Attend communications training and assist in training new operators on procedures, policies, and practices

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information

• Full-time employment, 40 hours per week
• Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements

• You must be able to perform essential job functions.

Legal Requirements

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.