Dispatcher University Police

Kentucky State University; Frankfort (KY); On-site; USD 34,000 - 52,000; Full time

Job summary

Kentucky State University’s University Police department seeks a Dispatcher who answers calls, dispatches officers, and monitors alarms. Under supervision, operates NCIC and performs clerical duties to support campus safety communications.

The role requires strong multitasking, excellent communication under pressure, and the ability to work 40 hours per week in a non-exempt, full-time capacity. Training will be provided as needed.

Qualifications

• High school diploma or GED is required.
• Ability to stay calm and courteous when handling stressful calls.
• Strong data entry and word processing skills.
• Familiarity with NCIC, radio dispatch protocols, and police communications.
• Experience with Microsoft Office and Banner is a plus.

Responsibilities

• Answer incoming calls and dispatch officers for emergencies and requests.
• Monitor university alarm systems and respond to alerts.
• Broadcast orders to patrol officers and relay information to units.
• Operate the NCIC system to check vehicles or individuals.
• Record calls, log activities, and perform data entry.
• Relate radio and telephone messages between officers and the community.
• Perform receptionist and clerical duties as needed.
• Assist with administrative tasks using Microsoft Office and Banner.

Skills

Telephone etiquette

Stress management

Data entry

Computer literacy

Receptionist skills

Knowledge of alarm systems

Radio dispatch procedures

Clerical skills

NCIC knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

Banner

Job description

TITLE: Dispatcher DEPARTMENT: University Police REPORTS TO: Communications Supervisor CLASSIFICATION: Staff-12 months EFFECTIVE DATE: TBD STANDARD WORK HOURS: 40 hours per week EMPLOYMENT STATUS: Full-Time EMPLOYMENT CLASSIFICATION: Non-Exempt

JOB SUMMARY:

Under direct supervision, answers incoming calls, dispatches officers, and monitors police radio alarms. Operates National Crime Information Center (NCIC) computer. May perform clerical duties as assigned.

ESSENTIAL JOB FUNCTIONS:

• Receives telephone calls concerning crimes, emergencies, and other requests for police assistance.
• Monitors fire and burglar alarms and alarm systems for all university buildings.
• Broadcasts orders to patrol officers in the vicinity to investigate complaints or request when appropriate; relays instructions or questions from remote units.
• Operates the NCIC computer to run checks on vehicles and/or persons.
• Records call broadcasts and complaints received; performs data entry on the computer.
• Relays radio and telephone messages between police officers and the community.
• Performs receptionist duties; responds to questions from walk-ins and telephone traffic.
• Performs various clerical duties including completing the daily log and filing police reports.
• Will perform administrative duties as assigned; which may include work in Microsoft Suite and Banner.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of telephone consoles and related equipment.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Records maintenance skills.
• Skill in the use of computers for technical and communication applications.
• Word processing and/or data entry skills.
• Receptionist skills.
• Knowledge of fire and burglar alarm systems reporting.
• Clerical, word processing, and/or office skills.
• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
• Ability to answer the telephone and take messages.

SUPERVISORY RESPONSIBILITY:

This position does not have supervisory responsibility.

OTHER DUTIES:

Perform other duties as assigned.

QUALIFICATIONS:

High school diploma or GED; no previous work experience required of experience that is directly related to the duties and responsibilities specified.

Licensing and Certifications:

NA

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort is required.
• No or very limited exposure to physical risk.

Applicants must be authorized to work for any employer in the United States. At this time, Kentucky State University is unable to sponsor or take over sponsorship of an employment visa. Internal candidates are encouraged to apply.

KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer

The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.