Police Comm Dispatcher

Arizona Department of Administration; Tucson (AZ); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Vacation and sick days

10 paid holidays per year

Retirement plans

Insurance plans

Job summary

The Department of Public Safety in Tucson is hiring a Police Communications Dispatcher to operate a multi-channel radio console and CAD systems, answer 9-1-1 calls, and coordinate information flow in a 24/7 center. Training is provided, with supervision transitioning to limited oversight as proficiency grows.

Requires a high school diploma or GED, one year of clerical/customer service/public contact experience, and certification via ACJIS within six months.

Qualifications

• Requires a high school diploma or GED and one year of clerical, customer service or public contact experience.
• Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification.
• Must type a minimum of 40 words per minute or equivalent keystrokes in CAD and/or other computer programs.

Responsibilities

• Operate a multi-channel radio console and a multi-line telephone while maintaining CAD systems.
• Receive, coordinate and disseminate critical information and maintain radio contact with field units.
• Answer 9-1-1 calls in a 24/7 Communications Center and monitor response and support.
• Work with shift schedules, holidays and potential travel as required.

Skills

Typing 40 wpm

Customer service

Public contact

Education

High school diploma or GED

Tools

CAD

Job description

DEPARTMENT OF PUBLIC SAFETY

The Department of Public Safety’s mission is to provide public safety to the state of Arizona. Visit our website at www.azdps.gov

POLICE COMMUNICATIONS DISPATCHER

Salary:$52,839.04 - $69,614.13

Job Summary:

This recruitment will be used to establish an 18-month eligibility list to fill current and future vacancies inTucson. Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems.

Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.

This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.

Minimum Qualifications:

Requires a high school diploma or G.E.D. and one (1) year of clerical, customer service or public contact experience.

ADDITIONAL REQUIREMENTS:

Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.

Must be able to type a minimum of 40 words per minute or equivalent keystrokes in CAD and/or other computer programs for accurate and timely information entry within six months of hire.

Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

Limited travel is necessary.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

24 hour/7 day emergency dispatcher center operation setting.

Work is performed in a confined area with limited mobility.

May be required to sit for extended periods of time with limited or no breaks.

Must successfully complete the examination process.

Pre-Employment Requirements:

Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. DPS supports a drug-free work environment through pre-employment drug testing. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Public Safety is proud to offer a comprehensive benefits package to benefit-eligible employees in cooperation with the State of Arizona.

• Accrued vacation pay and sick days
• 10 paid holidays per year
• Deferred compensation plan
• Top-ranked retirement plans
• Affordable medical, dental, vision, life, and short & long-term disability insurance plans
• Employee Assistance, Peer and Family Support Programs
• Bus Cards (Subsidized partially by the State)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Advertised: 06 Mar 2026 US Mountain Standard Time