Polar Express Crowd Control Lead (Seasonal)

American Heritage Companies; Bryson City (NC); On-site; USD 21,000 - 26,000; Part time

Job summary

American Heritage Companies in Bryson City, NC invites an experienced Crowd Control Supervisor to oversee crowd control staff during the Polar Express train excursions. You will ensure safety, orderly flow of passengers, and coordinate with the Business and Safety Manager to uphold operational standards.

Ideal candidates possess strong leadership, customer service experience, and the ability to address issues promptly.

Qualifications

• Experience managing a team.
• Strong communication and customer service skills.
• Ability to handle difficult situations professionally.
• Willingness to work outdoors in varied weather.

Responsibilities

• Supervise and coordinate crowd control staff during train excursions.
• Direct passengers to boarding and waiting areas.
• Monitor crowd behavior and maintain safety.
• Provide guidance to staff in handling inquiries.
• Oversee crowd exit procedures after deboarding.
• Communicate with the Business and Safety Manager regularly.
• Assist with seating arrangements when requested.
• Perform other duties as assigned.

Skills

Leadership

Staff supervision

Customer service

Public speaking

Team collaboration

Job description

American Heritage Companies in Bryson City, NC invites an experienced Crowd Control Supervisor to oversee crowd control staff during the Polar Express train excursions. You will ensure safety, orderly flow of passengers, and coordinate with the Business and Safety Manager to uphold operational standards.

Ideal candidates possess strong leadership, customer service experience, and the ability to address issues promptly.